Lemon Contact Centre is continuing to grow its export order book as it welcomes German data handling firm Stellaneo to its client roster, edging closer to its revenue goal of £5 million per annum.
Stuttgart-based Stellaneo AG is a global full managed service partner for innovative network technology and provides safe communication connections for payment terminals in petrol stations and other businesses across the world. Its technology allows for the smooth operation of sales, ensuring their clients always have till and electronic cash systems available. Lemon will be providing first line technical support for Stellaneo’s customers using electronic communications, as well as traditional telephony.
Teesside-based Lemon Contact Centre has grown significantly since the pandemic, securing several new client wins at home and abroad in countries including Australia, Switzerland and Germany. It has invested in its people and training to support the expansion and recently secured SafeSupplier status, which independently endorses its services and recognises a commitment to maintaining outstanding standards of customer care to its clients.
Lemon predominantly works with engineering, technical and facilities maintenance companies, offering a top-class service, with a personal, rather than scripted approach. It recently agreed a partnership with personal safety app help me Angela to provide its clients with the ability to safeguard their employees when they are working remotely.
Martin Anderson, chief executive of Lemon Contact Solutions, said:
“We’re delighted to be working with Stellaneo to support its customers across Europe with first line assistance. Because we operate 24-hours a day and are digitally-enabled, we can work with clients anywhere in the world, which is a huge selling point as we look to export our services to Europe and beyond.
“Stellaneo is an interesting firm, doing some cutting-edge work in telecommunications and information technology. It’s always exciting to bring a new client onboard, but it’s even better when it is a company of this calibre.”
Michael Biederer, senior vice president operation & customer care at Stellaneo, said:
“We chose to work with Lemon Contact Centre because of its focus on delivering a customer-centric contact centre service, which emphasises the importance of empathetic human interaction.
That, along with Lemon’s track record of supporting companies with technical issues, meant that it was an easy decision for us; it’s important that we work with a company, which delivers the kind of service we would want to receive as a customer.”
Lemon was established in 2003 out of a passion to provide world class customer service. It takes great pride in delivering excellent service and each and every customer gets the VIP treatment. It’s not your average call centre; the team is dynamic, and eager to provide an outstanding service with integrity at its core. It delivers bespoke customer service solutions, whatever a company’s requirements.
Lemon is innovative and uses technology to assist but doesn’t hide behind it. There’s no robotic call scripting, just real people having real conversations. They don’t manage clients at arm’s length and make them deal only with an account manager. With Lemon, the client gets direct access to the senior management team.
Lemon understands the importance of good systems and process and that’s why it has committed to achieving and retaining international standards in the form of ISO9001 and ISO27001 certifications, which support its purpose and assure clients of absolute professionalism at all times.
For additional information on Lemon Contact Centre visit their Website
