The Impact of Artificial Intelligence on the Contact Centre

Thanks to hype, Hollywood and media coverage, much of what we perceive to be artificial intelligence…

Cold Calling: Warming Cold Calls into Hot Prospects

Cold Calls: No one will be surprised if thought of cold calling makes you wince. The…

Televerde set to create 170 jobs at Glasgow Contact Centre

Televerde have announced that the company has selected Glasgow as the location for its European headquarters…

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