Cloud-based workforce management software will be key to future business success, says Aspect Software Business benefits…
Tag: Cloud
Teleopti Launches Cloud BI Tool – Insights
Teleopti Launches Cloud BI Tool, Insights, Helping Organizations Discover the Power of Their Data Insights utilizes…
U-WFM & I-Net Group form Strategic Partnership
U-WFM & I-Net Communications Group form Strategic Partnership to deliver complete Contact Centre solution in the…
Contact Centre 2019 – It’s The Year of the Cloud!
Contact Centre 2019 – the Year of the Cloud! Paul Gray, Marketing Manager at SVL Business…
NICE inContact CXone Selected for 2,300 Seat Contact Centre
NICE inContact, a NICE business, have announced that a global research and technology company that serves…
Your Guide to Moving Your Contact Centre to the Cloud
Your 2019 Guide to Moving Your Call Centre to the Cloud Global market intelligence firm, International…
Should your Contact Centre join the Cloud?
Connect Managed Services’ CTO – Martin Cross discusses ‘ Should your Contact Centre join the Cloud?…
Midsize Contact Centres in Transition – Global Research
Midsize Contact Centre in Transition: 5 Key Takeaways from IDC Research Earlier this year, Genesys commissioned…
Aspect Announce Via 18.1 Contact Centre Solution
Aspect Software announces Aspect Via 18.1 with smarter omni-channel automation, streamlined performance insights, improved employee engagement,…
NICE inContact Leader in Cloud Contact Centre Research
NICE inContact have announced that NICE inContact CXone, the world’s #1 cloud customer experience platform, has…
Managing Seasonal Contact Centre Volumes with Cloud
Contact Centre Volumes – Changing demands are one the most difficult parts of operating a contact…
Up, Up and Away: Eight Become One in the Cloud!
The move to cloud is happening but what makes a contact centre stand out from the…
Noetica: Cloud Formations in the Contact Centre
Cloud Formations in the Contact Centre – Danny Singer, CEO, Noetica dispells the myths surrounding the…
94% of Organisations Recognise Importance of Cloud
94% of organisations recognise the importance of cloud in improving customer experience, says Aspect Software research…
Business Systems Gain G-Cloud 10 Certification
Business Systems Gain G-Cloud 10 Certification Helping Boost UK Public Sector Move to the Cloud Business…
Optimising Workforce is being open to the Power of Cloud
Optimising the workforce is about being open to the power of cloud technology, says Stephen Ball,…
ContentGuru Named G-Cloud 10 Approved Supplier
The Crown Commercial Service (CCS) has awarded Content Guru a place on the G-Cloud 10 framework…
Abbreviated Truth About Cloud in Small Contact Centres
The cloud presents amazing opportunities for small businesses. It allows them to focus on the business,…
NICE inContact CXone Wins at Global Contact Centre Awards
NICE inContact CXone Named Best New Technology Solution by ICMI Global Contact Centre Awards NICE inContact…