Enghouse Interactive Signs Britannic Technologies as Authorised Partner – An alliance focused on delivering omni channel…
Tag: Call Centre
How Patient are your Customers? Erlang A may have the answer
Erlang C has been a WFM firm favorite for decades. Now there is an alternative. Rebecca…
TTEC Reports Significant Customer Growth Across Europe
TTEC reports significant customer growth across Europe as demand for digital solutions rapidly increases, and looks…
UK to Blame For Overseas Contact Centre Scams?
Is UK to Blame For Overseas Contact Centre Scams? The UK originally demanded low-cost overseas call…
New Head of Group Contact Centres at Markerstudy
Russell Wilson has been appointed to the new position of Head of Group Contact Centres for…
Foehn Responds to Changing Cloud Contact Centre Market
Foehn rebrand responds to changing demands of the cloud contact centre and unified communications market. For…
Foehn Launch Cloud Contact Centre – VoxivoCX
Foehn’s new cloud contact centre VoxivoCX delivers better value with rapid user adoption and engagement Foehn…
Five Reasons to take a look at Speech Analytics
Five reasons to take a look at Speech Analytics – Andrew Robinson, Ultracomms The use of…
Noble Reports Significant Growth in Cloud Contact Centre
Noble Systems Reports Significant Growth in Global Cloud Contact Centre Deployments at Enterprise Connect 2019 Increase…
Contact Centre Payments – Going Mobile
Contact Centre Payments – Going Mobile. Rob Crutchington at Encoded looks at how the mobile market…
Customers Ready for Channel Shift Only On Their Terms
Customers are ready for channel shift, but only on their own terms, says Aspect Software research…
Jabra Analytics Partnerships for Data-Driven Productivity
Jabra unveils new analytics partnerships for enhanced data-driven productivity Jabra’s ‘Customer-First’ approach enhances corporate efficiency with…
CallMiner Eureka Visualize for Contact Centres
CallMiner Visualise Powered by Tableau® Enriches Speech Analytics Insight with Graphical Impact Explore, discover and visually…
Consumers Love Messaging Hate the Experience
Consumers Love Messaging for Customer Service But Hate its Experience Silo YouGov survey of US and…
Unlocking Conversations With AI Speech Analytics
8×8 Unlocks Business Insights From Every Conversation With AI-Based Speech Analytics for the Entire Organisation 8×8…
Eight New Contact Centres Rely On Noetica Synthesys
Eight Contact Centres in UK, US and South Africa Replace Enterprise PBX with the Noetica Voice…
Serenova Strong Market Traction with Quality Management
Serenova, a leading contact centre-as-a-service (CCaaS) and workforce optimisation (WFO) provider, is experiencing significant industry adoption…
Teleperformance Win Outsource Contact Centre Contract
Teleperformance has announced that it has secured a contact centre outsource contract supporting the Construction Skills…
Overcoming Barriers to Five-Star Customer Service
Many contact centres are held back by poor image, a reactive mindset and disjointed technology. Colin…