UK Change Spending Habits Following Data Breaches

UK consumers more likely than US to change spending habits following data breaches – 44% of…

NICE Revolutionise IVR Optimisation with Advanced AI

NICE Revolutionises IVR Optimisation with Advanced Artificial Intelligence – New version of NICE IVRO allows advanced…

Are you getting the most from Contact Centre Tech?

Are you getting the most from your Contact Centre technology? asks Puzzel Five ways training can…

Cloud-based WFM is Key to Future Business Success

Cloud-based workforce management software will be key to future business success, says Aspect Software Business benefits…

Noetica Expands Durham Office & Opens Regional Training Centre

Noetica Responds to contact centre Growth in the North of England and Scotland by Expanding Durham…

NICE Unveils Enhanced Contact Centre Strategic Planner

NICE Unveils Enhanced Strategic Planner, Unleashing the Power of AI Based Long-Term Planning in the contact…

BGL Contact Centre Plays Starring Role with Stacey Dooley

BGL Group showcased why it is a great place to work when it opened its contact…

Final Day for Contact Centre Awards Nominations

Final Day for UK National Contact Centre Awards Nominations – Nominate individuals and teams for free…

Auxillis Selects greenbean As Contact Centre Partner

Major Peterlee employer, Auxillis, selects greenbean by NRG as exclusive contact centre recruitment partner Accident management…

CallMiner & Morae Global Partner on Conversational Behavioral Analytics

CallMiner and Morae Global Announce Partnership to Deliver Conversational Behavioral Analytics for Financial Services Risk Mitigation…

6 Steps to Card Payment Security in Contact Centres

Syntec’s patented CardEasy system lets your customers enter their card numbers using the touchtone keypad of…

Ago Outsourcing Jobs at Manchester Contact Centre

Ago Outsourcing, who are opening a 350 seat+ contact centre in Stratford, Manchester April 2019, are…

Companies Struggle to Meet Customer Expectations

The Digital Achievement Gap: Companies Struggle to Meet Customer Expectations The Zendesk Customer Experience Trends Report…

Bertelsmann & Saham Launch CX Business ‘Majorel’

Bertelsmann and Saham’s customer experience business, “Majorel”, launched; bold statement of intent on future growth –…

Stena Line Launch Smart Contact Centre Chatbot

Stena Line is in the process of launching the smartest chatbot into the ferry market. Stina…

Clarabridge Record Growth in the Contact Centre

Clarabridge Closes 2018 With Record Growth in the Contact Centre Award-winning Customer Experience Management Company Cites…

What Role will Chatbots Play in Contact Centres in 2020?

Interesting times are ahead as contact centres cut through the jargon, dispel the myths and embrace…

Top UK Organisations for Customer Service Revealed

Top UK Organisations for Customer Service Revealed in UK’s Most Comprehensive Mystery Shopper Programme Northern Powergrid,…

Traditional Channels Becoming a last resort for Consumers

Traditional communications channels are becoming a last resort for consumers, says Aspect Software Organisations that adapt…

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