NICE Investigate Helps UK Police with their Enquiries

NICE Investigate Surpasses Milestone of Supporting 4 Million Police Investigations in England and Wales with Cloud-Based Evidencentral Platform
A substantial number of UK police forces now use NICE’s market-leading digital evidence management solution to digitally transform the criminal justice process

NICE have announced that police forces across England and Wales have used NICE Investigate to manage more than 4 million investigations involving millions of digital evidence items. Powered by NICE’s cloud-based Evidencentral platform, NICE Investigate helps police forces digitally transform how digital evidence and investigations are managed to reveal the truth in digital evidence and close cases faster.

Chris Wooten, Executive Vice President, NICE, commented,

“Crime-solving is about finding the truth, and that hinges on digital evidence. But with digital evidence residing in so many different systems and places, investigators waste enormous amounts of time searching for, collecting, copying and analysing it, and shuttling it from place to place. NICE Investigate eliminates these manual processes that slow investigators down so they can put their time to better use doing the work they signed up to do – solving cases.”

NICE Investigate is helping police forces around the world work toward reducing crime and achieving cost-savings and efficiency gains through digital transformation of the end-to-end criminal justice process. As a one-stop solution for digital evidence management, NICE Investigate improves operational efficiency by enabling investigators to collect evidence through a single login. NICE Investigate automatically pulls digital evidence from integrated systems into electronic case folders to jump-start case building. Investigators can also share digital case files with the Crown Prosecution Service and other justice partners electronically as well.

Benefits reported by police forces include:

» Significant efficiency gains through automated case building, and the ability to automatically pull digital evidence into digital case folders. NICE Investigate also eliminates a myriad of other manual tasks involved in managing digital evidence (such as copying evidence onto CDs, DVDs and USB drives).

» Time savings from reductions in trips to collect evidence (one police force eliminated 4,500 weekly trips). Evidence can be collected in a fraction of the time, and without tying up officers in travel.

» Digital evidence can also be shared faster with the Crown Prosecution Service through fully digital means. One police force reported that the time it takes to share evidence has been reduced from 3-5 days to hours.

» Reduced risk to victims due to earlier charging decisions and higher remand rates, resulting from the ability to obtain, review and share digital evidence quickly and effectively.

» Better community engagement in crime-fighting by digitally transforming how citizens and businesses share digital evidence. Over 5,500 UK businesses have registered their CCTV cameras with NICE Investigate, with 9,000 more invited and pending registration.



To learn more about NICE’s digital transformation solutions for Public Safety and Justice Click Here


With NICE, it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact centre – and beyond. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform – and elevate – every customer interaction.

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