Intradiem Announces Partnership with Five9 to Enable Real-Time Contact Centre Performance
Intradiem today announced its partnership with Five9, the intelligent CX platform provider. This collaboration will help contact centres achieve greater efficiency, productivity, and employee satisfaction. Specifically, the partnership will drive positive customer experiences by leveraging Intradiem’s patented real-time contact centre automation technology with Five9’s cloud-based CX platform.
Intradiem delivers superior agent and customer experiences while at the same time reducing operating costs. Real-time automation reveals critical untapped capacity by identifying and leveraging unexpected moments of opportunity. That allows contact centres to leverage time and other resources more efficiently, while helping agents stay engaged and work strategically rather than reactively.
Jennifer Lee, Intradiem’s President & Co-CEO, said,
“We’re thrilled with this opportunity to combine Intradiem’s contact centre automation technology with Five9’s cloud-native CX platform,” “The combined power of our innovative solutions will enable contact centres to deliver great customer experiences by resolving their issues more efficiently, and with the human touch that customers crave.”
The Five9 Intelligent CX Platform provides a comprehensive suite of solutions to engage with customers across their channel of choice, empower managers with insights and intelligence into contact centre performance, and elevate your business to deliver better business outcomes and Bring Joy to CX™.
Our cloud-native, scalable, and secure platform includes contact centre; omnichannel engagement; Workforce Engagement Management; extensibility through more than 1,450 partners; and innovative, practical AI, automation, and journey analytics that are embedded as part of the platform. Five9 brings the power of people, technology, and partners to more than 2,500 organisations worldwide.
At Intradiem, we believe the best technology is technology that supports humans. We are the only people-first customer service solution that has a real, long-lasting impact on your people, your customers, and your brand. We uncover, in real time, the untapped capacity in your contact centre and give you the ability to use that capacity where it has the most impact. Time for Training, coaching, and wellness breaks – at the right time, every time. Automatic schedule updates. Call handling support. And with hard dollar savings that more than pay for itself. Intradiem: Contact centre automation designed by humans, for humans.
For additional information on Intradiem visit their Website
The Five9 Intelligent CX Platform, powered by Five9 Genius AI, provides a comprehensive suite of solutions to power AI-elevated customer experiences that deliver better business outcomes and Bring Joy to CX™. Our unified cloud-native offering enables hyper-personalized customer experiences and more empowered employees, making every customer interaction more connected, effortless, and personal. Trusted by 2,500+ customers and 1,400+ partners globally, Five9 brings together the power of AI, our platform, and our people to drive AI-elevated CX.
For additional information on Fie9 view their Company Profile
