Humanised Customer Feedback: Must-Have for Contact Centres

Humanised Customer Feedback Solutions: A Must-Have for Contact Centre Success- On-Demand video from Stella Connect by Medallia

In the world of customer service, first-hand data from customers on how they feel about a brand is a gold mine. But, not all feedback is created equal. Often, feedback solutions provide metrics that are too vague, generic, and – ultimately – not actionable for your team.

To really help your contact centre agents meet customer expectations, deliver great experiences, and stay motivated to bring their A-game to each interaction, humanised feedback is the future.

Stella Connect by Medallia’s Justin Cruz sat down with CCW senior analyst Sandy Ko for a deep-dive into why humanised customer feedback solutions are must-haves for modern contact centre success, and how to use agent-level customer feedback to drive business growth.



To view the On_demand video ‘Humanised Customer Feedback Solutions: A Must-Have for Contact Centre Success’ from Stella Connect by Medallia – Click Here

Stella Connect by Medallia is the customer feedback and quality management platform built specifically for customer experience teams.

Our intuitive platform makes it easy to harness agent- level customer feedback and deliver high impact coaching and QA programs, driving agent engagement and customer satisfaction.

Get visibility into agent performance, and empower your team to deliver exceptional customer experiences with Stella Connect by Medallia.

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