Elevate ‘25 virtual is just a few weeks away, and we wanted to give you a quick preview of what’s in store, including a first glimpse at Conversational Intelligence, our brand-new AI solution launching at the event.
This half-day online session will take a closer look at key CX trends, with practical insight from Puzzel’s CX leaders, a hands-on demo of our latest innovation, and plenty of inspiration to bring back to your team.
At Elevate ’25, you’ll have the chance to:
√ Get practical insights from Puzzel’s experts and CX leaders
√ Explore the real impact of AI on customer and agent experience
√ Be the first to see the new Conversational Intelligence solution in action
Agenda
9:30 – 9:50 | From Data to Delight: Harnessing AI to Redefine Customer Experience | Gabi Warren, CMO, Puzzel
9:50 – 10:10 | Future-Ready Solutions: How Puzzel is Shaping Next Generation CX | Raïsa van Older, Director Product Marketing, Puzzel
10:10 – 11:00 | Product Launch: Conversational Intelligence, AI-powered Analytics | Jesper Jønsson, Director of Product Management, Puzzel
11:00 – 11:20 | Customer Story: Telmore’s journey with Conversational Intelligence | Rasmus Brummer, Sales and Customer Service Director, Telmore
11:20 – 11:30 | Wrap-up
To register for Elevate ’25, an online event Tuesday 13th May 2025 from Puzzel Click Here
Puzzel offers a customer-centric CX ecosystem designed to give organisations control and visibility over the customer journey. Facing challenges like agent attrition, complex customer needs, and cost management, contact centre leaders struggle with outdated systems and point solutions. Puzzel transforms this by unifying processes, centralising data, automating tasks, and scaling to meet evolving demands. It empowers CX teams to deliver exceptional customer experiences, increase first-contact resolution rates, and reduce operational costs. With Puzzel, businesses can do more with less, keeping agents satisfied while ensuring outstanding customer service in a rapidly advancing digital landscape.
For additional information on Puzzel view their Company Profile
