Verint® Systems Inc. have announced that it has received recognition for its Verint Speech Analytics™ solution from both DMG Consulting LLC and Speech Technology magazine. These honors highlight the organization as a leader in technology innovation and customer satisfaction.
Verint Named Top Vendor for Customer Satisfaction and Technology Innovation Leadership According to the 2014–2015 Speech Analytics Product and Market Report from analyst firm DMG Consulting LLC, Verint achieved a perfect score—five out of five—in categories that include training, ongoing service and maintenance, professional services, innovation, responsiveness to product enhancement requests and communication.
Verint also led the market in responsiveness to product requests and training satisfaction, and tied for the top ranking in implementation satisfaction and ongoing service and maintenance and professional services. In all, the survey looked at customer satisfaction ratings across 10 major categories.
Nancy Treaster, senior vice president and general manager, strategic operations, Verint Enterprise Intelligence Solutions, commented,
“These ratings are a testament to our ongoing commitment to technology innovation and partnering with our customers to help ensure their success leveraging our analytics solutions and full Customer Engagement Optimization suite,”
Speech Industry Awards: Star Performer
In the Fall 2014 issue of Speech Technology, Verint Voice of the Customer Analytics™ was recognized as a Star Performer in the 8th annual Speech Industry Awards program, which identifies the biggest speech technology innovators, as well as the most notable advancements and industry trends. Verint has consistently earned high marks year-over-year for its speech analytics solutions, and this year it was recognized for expanding into new markets that include voice biometrics through its acquisition of Victrio™, in addition to its growth in driving customer engagement optimization solutions through its acquisition of KANA® Software.