300 new contact centre jobs are set to be created by Irish-owned company Uniquely in Birmingham, Manchester and Glasgow by the end of 2025, contributing to economic growth and innovation.
The development was highlighted this week at a reception in Liverpool as part of the first annual UK-Ireland Summit hosted by Prime Minister Keir Starmer and attended by Irish Taoiseach Micheál Martin.
The event showcased the world-class talent on both sides of the Irish Sea and celebrated the deep ties between the people and cultures of the United Kingdom and Ireland.
Despite the challenges in trade posed by Brexit, the UK remains Ireland’s biggest trading partner in Europe.
Uniquely is a dynamic business process outsourcer renowned for delivering outstanding sales and service solutions across diverse industries. The company has opened offices in Birmingham, Manchester and Glasgow and is investing over £20 million. Uniquely will employ 300 staff by the end of 2025 across the three cities.
Ireland’s Prime Minister, Taoiseach Micheál Martin said:
“I congratulate Uniquely on their plans to create new contact centre jobs and invest in its ongoing expansion in the UK, providing solutions for banking, energy and telecoms.
“Uniquely is one of several Irish businesses continuing to play a significant role in the UK economy, while delivering export growth for Ireland.”
At the end of 2023, the company announced the creation of over 100 new jobs in the North-East region of Ireland and further plans to expand its footprint both in Ireland and new markets.
Commenting on the significant investment in the three cities, Gerard Teahon, Founder and CEO of Uniquely said:
“People are at the heart of everything we do at Uniquely and we are delighted to be growing our presence and supporting local economies through new employment opportunities in Manchester, Glasgow and Birmingham. This significant investment in the UK is both the realisation of an important milestone in our journey towards innovation, transformation and growth and a testament to the exceptional talent and innovative offering we provide our increasingly international customer base.
“As our flagship Customer Engagement Centre in Dundalk, County Louth turns 10 this year, we remain committed to our mission to elevate standards in customer support and engagement in every sector we touch, including Financial Services, Utilities and Telecoms.”
The British Ambassador to Ireland, Paul Johnston said:
“The UK is a top European investment destination, and we’re committed to helping Irish businesses expand internationally by connecting them with UK expertise and innovation. This investment from Uniquely in the business services sector will drive economic growth and generate jobs across the three regions, ultimately supporting our future prosperity.”
In November 2024, Uniquely became Ireland’s first outsourcer to win the Customer Services Centre of the Year award at the CCMA Irish Customer Contact & Shared Services Awards. The awards honour the outstanding achievements of Ireland’s customer contact and shared services industry and winners demonstrate innovation, dedication and excellence. The business was also awarded ‘Best Managed Companies’ Platinum Standard, in September by Deloitte Ireland* for superior business performance for the past nine years. Uniquely was also officially recognised as one of the Best Workplaces in Ireland™ in 2025, based on direct feedback from employees.
Established in 2006, Uniquely boasts a wealth of experience in diverse markets, collaborating with various organisations to enhance customer engagement and satisfaction. Its expertise spans service solutions in sectors such as Financial Services, Energy, Medical Technology, Telecoms, Media and Retail.
In Ireland, Uniquely has Customer Engagement Centres in Galway in the west and Dundalk towards the north and field sales teams operating nationwide. The company partners with large Irish and International businesses such as Sky, Centrica, Pinergy, AIB Bank, SSE Airtricity and the Irish Red Cross. Uniquely has also been awarded the Guaranteed Irish symbol for its commitment to excellence and innovation, local jobs and communities.
Uniquely is a dynamic business process outsourcer renowned for delivering outstanding sales and service solutions across diverse industries.
With a strong emphasis on innovation and excellence, the company is setting new benchmarks in the financial services, utilities and telecom Industry.
For additional information on Uniquely visit their Website
Photo caption: Photographed together at the first annual UK-Ireland Summit in Liverpool are British Prime Minister Keir Starmer and Gerard Teahon, Founder and CEO of Uniquely.
