Customer Contact Week Europe 2019 – Europe’s flagship representation of the world’s largest customer contact event…
Category: – Industry News
Industry news from the UK contact centre industry
Salesforce Recognised as Leader in 2019 Magic Quadrant
Salesforce Recognised as a Leader in the 2019 Magic Quadrant for CRM Customer Engagement Centre Salesforce…
PSD2 & SCA: What do we need to know, right now?
PSD2 & SCA: What do we need to know, right now? New EU regulations affecting electronic…
Black Friday Guide for Troubled Contact Centres
Fonolo Launches New Black Friday and Cyber Monday Guide for Troubled Retail Contact Centres Fonolo, the…
Senior Appointments at Leading Contact Centre Specialists
Leeds-based contact centre specialist, BrightCloud Group, has expanded its team of specialists with the appointment of…
Zendesk Launch Self-Service AI Powered Solutions
Zendesk announces new self-service experiences with expanded AI-powered solutions for contact centres – Answer Bot expands…
Redwood Technologies Enhances Quality Monitoring Expertise
Redwood Technologies Group Enhances contact centre Quality Monitoring Expertise with Weston Digital Technologies Acquisition Redwood Technologies…
Will Automation Spell The End For Contact Centres?
Contact centres are often described as modern-day factories, and their employees just as vulnerable to automation…
Ant Marketing To Open New Sheffield Contact Centre
Ant Marketing announce the opening of an additional contact centre in Sheffield employing 80 new staff.…
Content Guru Strengthens Verint Partnership to Better Agent Experience
Content Guru Strengthens Verint Partnership to Deliver Better Agent Experience Cloud contact centre pioneer Content Guru…
365IT Achieves Gold Status as Enghouse Interactive Partner
365IT Achieves Gold Status as an Enghouse Interactive Partner – Growth in business volume and revenue…
Cyara Accelerates Contact Centre Migrations to the Cloud
Cyara Accelerates Contact Centre Migrations to the Cloud – Cyara Accelerator cuts migration time in half…
D&G £3.4M Contact Centre Refurbishment
Chris Leslie MP visits Nottingham call centre after £3.4M refurbishment The Member of Parliament for Nottingham…
Contact Centres Consider Compliance Software Priority
NICE Research Study Finds 91% of Contact Centre IT Staff Consider Compliance Software Investments a Priority…
How Collaboration Tools are Transforming Customer Service
“Bringing People Together” – How Microsoft Teams and Other Collaboration Tools are Transforming Customer Service in…
Companies Face Boycotts For Slow Customer Service
Research reveals over half (56%) of Brits would stop shopping with a brand if they experienced…
Soccer Aid 2019 – Confero Contact Centre Raise Millions
– 60 volunteers from Confero Call Centres provide their time to Soccer Aid for Unicef to…
NICE CX Excellence Award Winners Interactions 2019
NICE Announces CX Excellence Award Winners at Interactions EMEA 2019, Celebrating Innovation and Outstanding Service Winners…
Talkdesk Announces Talkdesk Hybrid Spaces
Talkdesk, the cloud contact centre for innovative enterprises, today at CX Tour in London unveiled Talkdesk…