Supermarket Uses Cloud Contact Centre Tech to Say Hello

Voice Technology: How One of the UK’s Top Four Supermarket Chains Uses Cloud Contact Centre Technology…

Seminar – Employee Engagement in Contact Centres

The Future of Employee Engagement in contact centres SVL Business Solutions, in conjunction with NICE, is…

Moneypenny Eyes Sector Growth with New Appointment

Leading outsourced communications provider, Moneypenny, has appointed a new Business Development Manager to boost resource within…

Demand Soars for Business Systems Wordwatch

Demand Soars for Business Systems’ Wordwatch as Regulatory Requirements Rise – Organisations must account for every…

EDF Energy Appoint Odigo to Support Contact Centre

EDF Energy appoints Capgemini’s Odigo to support its customer service operations   Capgemini have announced that…

Drive Efficiency with Call Centre Reporting & Analytics

Aspect Via: Powerful Reporting & Analytics Drive Efficiency and Service Improvements Using Advanced Call Centre Reporting…

Customer Experience in a Contact Centre is Everything

That the customer experience counts is not news to anyone, but it is easy to underestimate…

Artificial Intelligence is Transforming Contact Centres

AI in Contact Centres delivers valuable insights that can be used to streamline, optimise, and personalise…

Puzzel Receives Investment from Marlin Equity

Puzzel receives growth investment from Marlin Equity Partners Puzzel, a leading European omni-channel cloud contact centre…

European Contact Centre and Customer Service Awards 2019

European Contact Centre and Customer Service Awards 2019 are now open for entries – ECCCSAs open…

Contact Centre Leaders Confident in Artificial Intelligence

Contact Centre Leaders Confident in Artificial Intelligence’s (AI’s) Role in Delivering Exceptional Customer Experiences NICE inContact…

Teleopti Reimagines WFM with Grant the Chatbot

Teleopti Reimagines Workforce Management with Launch of Grant the Chatbot Developed with Microsoft Artificial Intelligence (AI)…

Puzzel Ramps Up Social Media Capabilities

Puzzel ramps up social media capabilities with direct links to WhatsApp and Trustpilot.com Latest release of…

What To Expect When Outsourcing To South Africa

“What To Expect When Outsourcing your contact centre to South Africa: Direct Line share their experience”…

Clarabridge Unveils New Customer Experience Innovations

Clarabridge Unveils New Customer Experience Innovations to Drive Digital Engagement Advanced, AI-powered technology enables the world’s…

IP Integration Bolsters Cloud Portfolio with Genesys

IP Integration bolsters its cloud-based portfolio with Genesys New partnership extends strategy to deliver greater choice…

Payment Security Versus Cost in Contact Centres

Expert insights – Laurie Gablehouse discusses payment security versus cost in contact centres with Simon Beeching…

Let’s Get Healthy Empowers Co-op Contact Centre

Let’s Get Healthy empowers Co-op Customer Contact Centre colleagues to support vulnerable customers Corporate health and…

Why Kaizen and Contact Centres are Perfect Partners

Why Kaizen™ and contact centres are perfect partners – Five ways to eliminate waste and re-energise…

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