Death of the High Street? Why More Contact Centres are Occupying Office Space in Business Parks…
Category: – Industry News
Industry news from the UK contact centre industry
PSD2 & SCA: How Can We Save Online Sales asks Eckoh
PSD2 & SCA: How can we save online sales? Will your online sales nosedive when PSD2…
Ann-Marie Stagg Recognised With Award by CCC
Ann-Marie Stagg, CEO of the Call Centre Management Association (CCMA), has been recognised for her outstanding…
Integrating New channels With Legacy Systems A Challenge
92% of CIOs find integrating new communications channels with legacy systems a key challenge to improving…
Content Guru Sponsors SWCCF Contact Centre Awards
Content Guru Sponsors SWCCF Contact Centre Awards and Becomes Associate Member As part of its continuing…
Customer Contact Week Europe 2019 – Amsterdam
Customer Contact Week Europe 2019 – Europe’s flagship representation of the world’s largest customer contact event…
Salesforce Recognised as Leader in 2019 Magic Quadrant
Salesforce Recognised as a Leader in the 2019 Magic Quadrant for CRM Customer Engagement Centre Salesforce…
PSD2 & SCA: What do we need to know, right now?
PSD2 & SCA: What do we need to know, right now? New EU regulations affecting electronic…
Black Friday Guide for Troubled Contact Centres
Fonolo Launches New Black Friday and Cyber Monday Guide for Troubled Retail Contact Centres Fonolo, the…
Senior Appointments at Leading Contact Centre Specialists
Leeds-based contact centre specialist, BrightCloud Group, has expanded its team of specialists with the appointment of…
Zendesk Launch Self-Service AI Powered Solutions
Zendesk announces new self-service experiences with expanded AI-powered solutions for contact centres – Answer Bot expands…
Redwood Technologies Enhances Quality Monitoring Expertise
Redwood Technologies Group Enhances contact centre Quality Monitoring Expertise with Weston Digital Technologies Acquisition Redwood Technologies…
Will Automation Spell The End For Contact Centres?
Contact centres are often described as modern-day factories, and their employees just as vulnerable to automation…
Ant Marketing To Open New Sheffield Contact Centre
Ant Marketing announce the opening of an additional contact centre in Sheffield employing 80 new staff.…
Content Guru Strengthens Verint Partnership to Better Agent Experience
Content Guru Strengthens Verint Partnership to Deliver Better Agent Experience Cloud contact centre pioneer Content Guru…
365IT Achieves Gold Status as Enghouse Interactive Partner
365IT Achieves Gold Status as an Enghouse Interactive Partner – Growth in business volume and revenue…
Cyara Accelerates Contact Centre Migrations to the Cloud
Cyara Accelerates Contact Centre Migrations to the Cloud – Cyara Accelerator cuts migration time in half…
D&G £3.4M Contact Centre Refurbishment
Chris Leslie MP visits Nottingham call centre after £3.4M refurbishment The Member of Parliament for Nottingham…
Contact Centres Consider Compliance Software Priority
NICE Research Study Finds 91% of Contact Centre IT Staff Consider Compliance Software Investments a Priority…