UK leads Europe in IoT-Enabled Customer Experience Readiness Genesys and Frost & Sullivan publish study on…
Category: – Downloads
ContactBabel: The Inner Circle Guide to Self-Service
The Inner Circle Guide to Self-Service is a major independent analyst report, aimed at providing customer…
Inner Circle Guide to Multichannel Workforce Optimisation
“The Inner Circle Guide to Multichannel Workforce Optimization” is a major independent analyst report, aimed at…
Murder Investigations Help Improve Contact Centres!
How Learning From Murder Investigations and Police Major Incident Command Can Help Improve Contact Centres and…
Ultimate Guide to Unleashing Service Excellence with Smart Metrics
How about some insightful reading? Download a complimentary eBook designed to help you build outstanding customer…
The State of Workforce Management in Contact Centres – 2017
The State of Workforce Management in Contact Centres – 2017 It’s all about change. Change is…
Call Centre Know How Release Training Manual for Contact Centre Industry
Call Centre Know How Announces Release of Impressive New Training Manual for Global Contact Centre Industry…
eBook: Engage With Customers In An Ultra-Connected Era
eBook: Engage With Customers In An Ultra-Connected Era Whether you’re a small retailer or a massive…
Whitepaper: How to Create Integrated Customer Experience
Enghouse Interactive Whitepaper: Why Make Life Harder For Yourself! Download the Whitepaper to find how to…
UK Contact Centre Industry Set to shed 32,000 Jobs by 2020
The UK contact centre industry is set to shed over 32,000 jobs by the end of…
eBook: Customer Service Essentials in the Digital Age
It’s not easy for organisations to meet customer expectations for omni-channel service given the isolation…
UK Contact Centre HR & Operational Benchmarking Report
The largest HR & operational benchmarking Report of UK customer contact operations is now available from…
Cost of Cloud vs On-Premise Contact Centres
It’s a question as old as cloud technology itself: which is the better choice for software,…
E-Book – Do Millennials Hate Your Customer Service?
Do Millennials Hate Your Customer Service? New e-Book from Interactive Intelligence Are you doing everything you…
The 2016 UK Contact Centre Decision Makers Guide
The 14th edition of The UK Contact Centre Decision Makers Guide – the UK’s largest study…
eBook 6 Things People Expect from your Contact Centre
eBook: Six Things that people expect from your contact centre in the Digital Age. ARE YOU…
What you need to know about agent experience
What you need to know about the agent experience – Gain insights and tips for your…
7 Key Steps to Achieving Customer Service Excellence
7 Key Steps to Achieving Customer Service Excellence in the Service Industry Over the last few…
Dimension Data Global Contact Centre Benchmarking Report
The Global Contact Centre Benchmarking Report is continually regarded as the industry’s most insightful research report.…