Too many contact centre agents are dissatisfied with their roles….here’s why that’s important, and what you…
Category: – Articles
Telemarketing in the 21st century? Is it still relevant?
Telemarketing in the 21st century? Is it still relevant? asks Steve Shellabear of dancing lion Have…
Echo-U Outlines Its 2018 Contact Centre Predictions
THE customer experience industry is changing at an unprecedented pace and businesses must prepare for dynamic…
Why We Can’t Escape Noise – and Why That’s a Good Thing
Why We Can’t Escape Noise – and Why That’s a Good Thing: Jabra – Holger Reisinger…
6 Great Reasons to Enter the UK National Contact Centre Awards
6 Great Reasons to Enter the UK National Contact Centre Awards 1. Raise your profile Due…
Building a Powerful Sense of Team in the Contact Centre
“Building a Powerful Sense of Team” – How an SAS Mindset Can Help Businesses Survive and…
Change and adapt! It’s only natural
Change and adapt! It’s only natural. Steve Shellabear of dancing lion explains What do Bear Grylls…
Retail Shopping in the UK – Communication Channels of Preference
Following a research survey conducted by YouGov, statistics show the most recent in communication channel preferences…
Raising the status of outbound dialling in contact centres
Outbound dialling sometimes has a dubious reputation but used properly, is a powerful outreach tool. The…
Great Team Leaders Are Best Thing Since Sliced Bread
Why Great Team Leaders Are Best Thing Since Sliced Bread – Marie Cross of Contact Centre…
Could UC Unite Your Contact Centre Workforce?
Strengthen your Team and your Business with Unified Communications’ By Todd Carothers SVP at CounterPath In…
Challenging year ahead, customer experience is key
A challenging year ahead for UK brands, customer experience will be key Graham Stein, managing director…
Listen! This is also Augmented Reality
By Listen! This is also Augmented Reality – Holger Reisinger – Jabra Overshadowed by all the…
The Challenge of Brexit? More Like An Opportunity!
The challenge of Brexit? More like an opportunity! Steve Shellabear of Dancing Lion Have you ever…
The Magnificent 7– Review of Workforce Management in 2017
Olle Düring, CEO Teleopti, looks back at an exciting year with a round-up of the 7…
The Death of Voice Won’t Happen Anytime Soon
Omnichannel communication; Why the death of voice calling won’t happen anytime soon – Ashish Koul, President…
Enghouse Interactive Contact Centre Predictions For 2018
2017 is rapidly drawing to a close and our attentions are now turning to the year…
Planning a Christmas Party in your Contact Centre?
Business’s may be missing out on a huge opportunity – 31% of people don’t have the…
Are Your Contact Centre Agents Ready for Christmas?
Are Your Contact Centre Agents Ready for the Christmas Rush? Chris O’Brien of Aspect Software asks…