4net Technologies have been awarded with the Avaya Platinum Partner status – Avaya’s highest level of…
Category: – Company Info
What customer service challenges will you face in 2015?
It’s that time of year again, we are all starting to plan for the year ahead,…
The Voice – Sinclair Voicenet’s Newsletter
Workforce Optimisation The latest Workforce Optimisation tools enable organisations to ensure that agents with the right…
Nominations Open for UK National Contact Centre Awards 2015
The Call Centre Management Association (CCMA), the longest established association representing the contact centre industry in…
The Guide to Ultimate (Work) Happiness
The zone is where it is at. That is where the magic happens, where you are…
Wise up on PCI DSS and Save a Fortune
Compliance in the contact centre should address risk and be achievable for a sensible and realistic…
Gold Standard Is your operation best-in-class?
Gold Standard will give you the evidence you need to drive change and improvements. High quality…
Netcall Survey: 95% of consumers say contact centres fall short on FCR
Netcall Survey: 95% of consumers say contact centres fall short on FCR- Not giving consumers the…
Money Saved on Remote Working Should Be Spent on “Social Glue”
Working from home increases productivity and saves companies fortunes. If you re-invest some of your savings…
ContactBabel Contact Centre HR & Operational Benchmarking Report
“The UK Contact Centre HR & Operational Benchmarking Report (4th edition 2014/15)”, is a major study…
CCMA UK National Contact Centre Conference Overview
The UK National Contact Centre Conference took place at the British Library in London on 4…
Six tips for putting excellence back into the customer experience
Six tips for putting excellence back into the customer experience Klaas van der Leest, Managing Director,…
Enghouse Interactive Delivers Effortless Customer Engagement With Mobile IVR Navigator
Smartphone and Tablet Application Navigates Users Seamlessly through the Interactive Voice Response (IVR) Process Enghouse Interactive…
Jabra’s Holger Reisinger Named “New Way to Work Global Ambassador” by Unify
Designation Recognises Leadership in Driving the Global Agenda to Inspire Partners and Customers towards a “New…
Jabra Say Goodbye to Noisy Colleagues
Jabra Say Goodbye to Noisy Colleagues – To compliment the launch of the Evolve product range and…
Interactive Intelligence sponsors latest UK Contact Centre Decision-Makers’ Guide
Interactive Intelligence has sponsored the 12th edition of the UK Contact Centre Decision-Makers’ Guide, a major…
Jabra announces big winners at Partner Forum Awards
Selected partners and distributors receive accolades at the exclusive awards dinner at the annual Jabra Partner…
CCMA announce expansion of BSc in Customer Contact Planning and Management
Undergraduate Qualification to Drive Standards of Professionalism and Career Adoption in UK Contact Centres The Call…