NRG together with the Call Centre Management Association, CCMA has announced that registration for the Learning…
Category: – Company Info
Echo Managed Services Shortlisted for Contact Centre Award
Echo Managed Services have been shortlisted for three prestigious contact centre industry awards Echo selected for…
Jabra – The Search for Contact Centre SuperAgents
Jabra SuperAgents, Contact-Centres.com and Red Letter Days for Business partner to launch a major industry competition…
Britannic Technologies Leverage Contact Centre Research Findings with Seminars
Britannic Technologies Leverage Contact Centre Research Findings with Innovative Seminars Britannic Technologies recently conducted research on…
Jabra Knowledge Workers: to the Contact Centre!
Jabra Knowledge Workers: to the Contact Centre! Holger Reisinger, Senior Vice President of Marketing for Products…
Call evaluation slips down list of priorities for contact centres
Call evaluation slips down the list of priorities for contact centres suggests Business Systems. When it…
PCI DSS Compliance in the Contact Centre Guide
PCI DSS Compliance in the Contact Centre Guide; With fines for PCI non-compliance potentially running into…
Jabra believes UC industry must thelp businesses drive up adoption rates
Jabra believes that the UC industry must take greater responsibility to help businesses drive up adoption…
Netcall Guides to delighting customers in today’s multichannel contact centre
Netcall Guides to delighting customers in today’s multichannel contact centre How customers interact with you is…
How Contact Centres are using Quality Monitoring
How Contact Centres are using Quality Monitoring When your agents are successful your contact centre will…
Find the Data and the People that Will Help You Succeed
How to Find the Data and the People that Will Help You Succeed – Article by…
VoiceSage Mobile Messaging Revenues Continues to Soar
VoiceSage Mobile Messaging Revenues Continues to Soar as new SMS Conversations and Visual Touch Messaging (VTM)…
Are you ready to be a JABRA SUPER AGENT?
The winning Super Agent will receive a once in a lifetime experience at work, including: –…
Jabra – How to Master the Third Wave of Knowledge Work
Jabra – Here’s How to Master the Third Wave of Knowledge Work The knowledge worker has…
Jabra. Play NOT Work Will Help Your Company Succeed
Play Not Work Will Help Your Company Succeed Says Jabra. It is going to be all…
Jabra Noise-Cancelling Headsets how do they work?
You know that sound you hear when you walk onto a busy trade show floor? That…
Mears 24/7 Deploy Britannic Technologies Cloud
Britannic Technologies have announced they have deployed a telecommunications solution in the cloud for Mears 24/7,…
Ombudsman Services extends cloud-based solution from Intelecom
Ombudsman Services have extended its cloud-based contact centre solution from Intelecom to support rapid business growth…