The Right Customer Service Software Make’s All The Difference
Why using the right customer service software can make all the difference – Alan Weaser of VIRTUATel discusses There are dozens…
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Just What is The Customer Happiness Index?
Just What is The Customer Happiness Index? Alan Weaser of VIRTUATel explains the metrics behind the Index. Happiness. It’s what…
Tips to Guarantee Survey Respondents go to the Last Question
Tips guaranteed to take your survey respondents to the last question – Alan Weaser of VIRTUATel reveals how to guarantee…
Why Agent happiness is good for the contact centre industry
Why Agent happiness is good for the contact centre industry Valentine’s Day – the day that all contact centre agents…
What is the Voice of the Customer?
What is the Voice of the Customer? As the textbooks say, the Voice of the Customer (VOC) is the in-depth…
The pros and cons of survey methods
The pros and cons of survey methods VIRTUATel are unusual in being capable of conducting automated customer surveys across all…
5 Advantages of conducting surveys in real-time
5 Advantages of conducting surveys in real-time It is now well accepted that customer feedback is essential for any business…