Are Virtual Assistants Part of your Contact Centre Workforce?
Are Virtual Assistants part of your contact centre workforce? Klaus Failenschmid, Head of UX at Sabio According to analysis from…
Virtual Assistant
Vonage Launch Virtual Assistant Contact Centre Chatbot
Vonage, a business cloud communications leader, has announced the launch of its contact centre chatbot, Vee in beta. The first…
Aspect Introduce Chatbot – Virtual Assistant Technology
Aspect Software Introduces Chatbot – “Virtual Assistant” Technology – Chatbot are designed with Aspect’s Natural Language Understanding (NLU) and integrated…