Is Longest Wait Killing Agent Morale and Impacting Profit?
Is Longest Wait Killing Contact Centre Agent Morale and Impacting Profit? Stephen Pace CEO SJS Solutions Figures show that failure…
Stephen Pace
The True Cost of Contact Centre Agent Disengagement
The True (And Scary) Cost of Contact Centre Agent Disengagement in the UK – Stphen Pce CEO of SJS Solutions…
Human Needs That Drive Employee Engagement
The 3 human needs that drive employee engagement – Stephen Pace of SJS Slutions According to The Massachusetts Institute of…
Meet John. John is An Agent in YOUR Contact Centre
John is a contact centre agent at your business. He’s 24, college educated and right now, he’s single. He lives…
The Ten C’s of Employee Engagement according to SJS
The ten C’s of employee engagement can engage heads, hearts, and hands, Stephen Pace CEO of SJS Solutions explains. 1.…
Contact Centre Agent Engagement – Inspiring ideas from SJS Solutions
Contact Centre Agent Engagement – Inspiring ideas from SJS Solutions Anyone attending the biggest contact centre event in 2015 (15th-19th…