Contact Centres Must Adapt Their Security Methods
If the financial sector is to fight fraud attacks, contact centres must adapt their security methods – By James Loft,…
security
The Scary Truth of Customer Security in the Contact Centre
Facing up to the scary truth of customer security in contact centres Thomas Rodseth, VP of Product & Marketing at…
Pindrop Partners with Genesys to End Phone Fraud
Pindrop Partners with Genesys to End Phone Fraud – Reseller agreement addresses 45% increase in contact centre fraud Pindrop, the…
Fraudster is calling why aren’t consumers picking up on it?
The fraudster is calling… Why aren’t consumers picking up on it? New Research Finds That Fraudsters are Staying One Step…
Sabio: Moving towards a better balance between contact centre security and customer effort levels
Last year’s Sabio/Avaya research into the security concerns of some 2,000 UK consumers found that security issues within contact centres…
Convenience versus security: latest fraudulent tactics expose weak links, says Aspect
With the news that contactless debit cards can be manipulated to transfer thousands of pounds, bypassing the £20 transaction cap,…
Are contact centres keeping sensitive information safe?
Consumer confidence of contact centre security could be at an all time low, according to AKJ Associates, the brains behind…
