British Gas Business Fined For Customer Service Failings
British Gas Business to pay £9.5 million for customer service failings British Gas Business is to pay £9.5 million, following…
Ofgem
ScottishPower to pay £18m for customer service failings
ScottishPower has agreed to pay £18m concluding an Ofgem investigation into the supplier’s complaint resolution, call handling and billing processes,…
ScottishPower must meet Ofgem’s customer service targets
ScottishPower must answer all customer queries promptly, reduce billing backlog and resolve all outstanding Ombudsman complaints Failure to meet targets…
Minimum customer effort will reduce customer complaints
Energy companies are breaking records for the worst customer service according to new figures published by Ofgem. The industry regulator…