Heat Mapping Contact Centres Is Reality with Digital Headsets
“Heat Mapping” Noisy contact centres is reality with New Digital Headsets according to Holger Reisinger of Jabra The humble contact centre headset is undergoing a…
Holger Reisinger
What Companies Forget When Fighting Cyberattacks
Never underestimate the ingenuity and effort that burglars will put into their work. If a team of committed criminals knows that there are untold of…
Traditional Wireless Technology is a Waste of Space
When people say that the world is shrinking, they usually don’t mean it literally. Yet that’s exactly what’s happening in almost every part of our…
Digitally Enhance Customer Service. Don’t Fully Automate It
As the saying goes, “A problem shared is a problem halved.” Why then are many organisations automating their customer service functions – taking away the…
Why We Can’t Escape Noise – and Why That’s a Good Thing
Why We Can’t Escape Noise – and Why That’s a Good Thing: Jabra – Holger Reisinger Are barking dogs, roaring traffic and the din of…
Listen! This is also Augmented Reality
By Listen! This is also Augmented Reality – Holger Reisinger – Jabra Overshadowed by all the latest augmented reality buzz is augmented reality for our…
Jabra: Why Bird Sounds Make Us More Productive
It’s time to incorporate nature into the workday. Find out how the natural sounds featured in the “Focus on Work” music soundtrack can help relieve…
Music that Can Change Your (Work) Life! Holger Reisinger Jabra
Introducing the Music that Can Change Your (Work) Life! – Holger Reisinger Jabra Today’s workplace is packed with distractions that keep us from getting our…
Jabra: The Secret to Spending Less time in Meetings
Want to spend less time in meetings – and more time actually working? Join the club. A startling new finding about today’s open office environment…
Listen to me! Listen to me!! LISTEN TO ME!!!
We’re losing our ability to listen. This potential crisis threatens our relationships with our customers, organizations, families and entire nations. Here’s what we can do…
The Cost of a Missed Phone Call to Your Business
How much is a Missed Phone Call Worth to Your Business? By Holger Reisinger For one company this customer service secret proved to be the…
How to Heat Map Your Contact Centre to Greater Efficiency
How to Heat Map Your Contact Centre to Greater Efficiency – Holger Reisinger Jabra An analytical tool used by retailers, webmasters and football (soccer) clubs…
Boost Your Productivity by Understanding Your Workstyle
Boost Your Productivity by Understanding Your Workstyle – Holger Reisinger Jabra Increasing productivity requires more than just granting additional autonomy to individuals. It also requires…
The Swiss Army Knife of Customer Service Tools
Introducing the Swiss Army Knife of Customer Service Tools – By Holger Reisinger of Jabra Today’s consumers increasingly demand customer service on their terms. Maybe…
5 Tips To Stay In The Zone Within Your Contact Centre
5 tips to stay in the zone within your contact centre – Holger Reisinger of Jabra Today, I had a confetti day: this means that…
Five Reasons Why You’re Waiting On Hold for Too Long
At a time when customer service calls are more complex than ever, the workers who specialize in them are more distracted than ever. Here’s why…
Do We Still Want Humans in Customer Service?
In the quest to reduce costs, many organizations are automating customer service functions. But removing the human element from customer service can be bad for…
Recognise the Voice at the Other End of the Line
It’s Time to Recognise the Voice at the Other End of the Line. In his series of articles on new ways of working Holger Reisinger…
Start Being Happy – It Will Double Your Productivity
Start Being Happy – It Will Double Your Productivity. In his series of articles on new ways of working Holger Reisinger of jabra looks at…