Heat Mapping Contact Centres Is Reality with Digital Headsets
“Heat Mapping” Noisy contact centres is reality with New Digital Headsets according to Holger Reisinger of Jabra The humble contact…
“Heat Mapping” Noisy contact centres is reality with New Digital Headsets according to Holger Reisinger of Jabra The humble contact…
Never underestimate the ingenuity and effort that burglars will put into their work. If a team of committed criminals knows…
When people say that the world is shrinking, they usually don’t mean it literally. Yet that’s exactly what’s happening in…
As the saying goes, “A problem shared is a problem halved.” Why then are many organisations automating their customer service…
Why We Can’t Escape Noise – and Why That’s a Good Thing: Jabra – Holger Reisinger Are barking dogs, roaring…
By Listen! This is also Augmented Reality – Holger Reisinger – Jabra Overshadowed by all the latest augmented reality buzz…
It’s time to incorporate nature into the workday. Find out how the natural sounds featured in the “Focus on Work”…
Introducing the Music that Can Change Your (Work) Life! – Holger Reisinger Jabra Today’s workplace is packed with distractions that…
Want to spend less time in meetings – and more time actually working? Join the club. A startling new finding…
We’re losing our ability to listen. This potential crisis threatens our relationships with our customers, organizations, families and entire nations.…
How much is a Missed Phone Call Worth to Your Business? By Holger Reisinger For one company this customer service…
How to Heat Map Your Contact Centre to Greater Efficiency – Holger Reisinger Jabra An analytical tool used by retailers,…
Boost Your Productivity by Understanding Your Workstyle – Holger Reisinger Jabra Increasing productivity requires more than just granting additional autonomy…
Introducing the Swiss Army Knife of Customer Service Tools – By Holger Reisinger of Jabra Today’s consumers increasingly demand customer…
5 tips to stay in the zone within your contact centre – Holger Reisinger of Jabra Today, I had a…
At a time when customer service calls are more complex than ever, the workers who specialize in them are more…
In the quest to reduce costs, many organizations are automating customer service functions. But removing the human element from customer…
It’s Time to Recognise the Voice at the Other End of the Line. In his series of articles on new…
Start Being Happy – It Will Double Your Productivity. In his series of articles on new ways of working Holger…