Skills You didn’t Realise from Working in a Contact Centre
5 lifelong career skills you didn’t realise from working in a contact centre The way call centres work has evolved…
Gemma Harding
What is a Contact Centre? Facts vs Myths
What is a contact centre? Facts vs Myths – Gemma Harding CallCare247 Contact centres have a bad reputation globally, but…
Five Ways to Effectively Deal with Staff Sickness
Five ways to effectively deal with staff sickness in the workplace – Gemma Harding, Head of Corporates Services at CALLCARE collected her top tips…
“That’s not my Job” – The Art of Delegation. CALLCARE Discusses
That’s not my job”: Are job descriptions the be all and end all when delegating? It happens all the time…
Encourage Your Millennial Staff To Pick up the Phone
How to encourage your millennial staff to pick up the phone According to recent research by CALLCARE, it shows almost…
Managers Not Trained To Manage Inter-Office Conflicts
53% of line managers are not trained to manage inter-office conflicts – here’s why this needs to change – CIPD…
7am The new 8am and Saturday is Now a Weekday
7am is the new 8am and Saturday is now a weekday: Customer service predictions for the future – The landscape…