Contact Centre Confusion Over Ofcom Outbound Regulations
There are estimated to be 6,200* contact centres in the UK, with perhaps a quarter of a million agents making…
DMA
Almost 1 in 7 companies still without a plan for GDPR
Latest DMA research reveals increase in preparedness, but a concerning minority of companies seemingly without a plan in place to…
Guidelines for contact centres dealing with vulnerable consumers
White Paper: Guidelines for contact centres dealing with vulnerable consumers The DMA’s Contact Centres & Telemarketing Council has published a…