Mahatma Gandhi and Customer Retention in Contact Centres
Mahatma Gandhi and Customer Retention in Contact Centres – Steve Shellabear of dancing lion reveals the connection between Mahatma…
Customer Retention
Customer Acquisition vs Retention and Google Ad Words
Can you guess what is the most expensive keyword bid, in the UK via Google Adwords? Or, more importantly, can you…
5 Typical Problems in the Contact Centre
The Contact Centre is normally at the heart of customer service in many organisations. They can support your customers when…