UK must address customer service not wait for Ombudsman to complain says Jo Causon, CEO at the…
Tag: Complaints
Consumers frustrated with energy companies’ complaints handling
Consumers frustrated with energy companies’ complaints handling Regulator tells energy suppliers to improve Energy suppliers received…
Minimum customer effort will reduce customer complaints
Energy companies are breaking records for the worst customer service according to new figures published by…
Sitel “Turning Complaints into Brand Advocates”
As “The complainers” series reveals a new breed of super complainers emerging, customer care experts, Sitel…
Complaints at an all-time high for utility companies
According to the Energy Ombudsman, customer complaints about energy firms have rocketed to more than 10,000…