UK must address customer service not wait for Ombudsman to complain
UK must address customer service not wait for Ombudsman to complain says Jo Causon, CEO at the Institute of Customer Service…
Complaints
Financial Conduct Authority finalises complaints and call charges
The Financial Conduct Authority finalises rules on complaints and call charge for contact centres Consumers and firms should benefit from…
Consumers frustrated with energy companies’ complaints handling
Consumers frustrated with energy companies’ complaints handling Regulator tells energy suppliers to improve Energy suppliers received 5.5 million complaints in…
Minimum customer effort will reduce customer complaints
Energy companies are breaking records for the worst customer service according to new figures published by Ofgem. The industry regulator…
Sitel “Turning Complaints into Brand Advocates”
As “The complainers” series reveals a new breed of super complainers emerging, customer care experts, Sitel UK, launch their guide…
Complaints at an all-time high for utility companies
According to the Energy Ombudsman, customer complaints about energy firms have rocketed to more than 10,000 in the first six…