Webinar: Coaching Skills for Team Managers
Effective coaching has been shown to improve performance by 84% and make staff twice as likely to stay with their…
Effective coaching has been shown to improve performance by 84% and make staff twice as likely to stay with their…
To deliver the best customer experience and service levels and make optimum use of your company’s finite resources it’s…
With more businesses operating online, social media is a critical tool for delivering great customer service. This course will prepare…
Effective coaching has been shown to improve performance by 84% and make staff twice as likely to stay with…
We can all write – but if you want to learn to write to customers, and colleagues, in a way…
Managing people in an environment as fast-paced as a contact centre means multi-tasking and constantly rising to challenges, whether…
It’s one of the most common reasons leaders don’t delegate complex work to their teams: “They don’t think strategically…
Most organisations are on a constant journey of change and transformation. To stay relevant in a changing world and…
The way you respond to complaints is crucial. Sound too corporate and they can escalate and become impossible to…
Mental Health Awareness for Contact Centre Managers Looking after employee mental and physical health at work has never been more…
The CCMA have announced their forthoming schedule of contact centre training events. Managing a Webchat Team Effectively Webchat is the…
The CCMA have announced a series of both seminars and training courses for 2016. Seminar held at Hermes Europe member…