Agent Headsets – Not a Secret Anymore!

Agent are proud to announce the launch of their updated 2018 contact centre headset range. The…

Role of the Agent is Transforming with increasing Digitisation

David Cousins, of Capita Collaboration Technologies, explores how the role of the customer experience agent is…

Agent Unveil the Innovative AG Headset Range

Agent, the leading UK producer of high quality telephony products, today unveils the latest evolution in…

The Agent – The most important people in the contact centre

Looking back when I was a youngster the world was a very different place; never in…

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