PCI Pal Provides Secure, Compliant Payments for Talkdesk Global contact centre Customers
Joint Talkdesk and PCI Pal customer relationships expand to include Air Business, Metabolic Living, Resideo, Scotts, Tucows, and Weekendesk
PCI Pal® , the global provider of secure payment solutions, is working closely with Talkdesk, the global customer experience leader for customer-obsessed companies, to provide a growing list of customers with innovative customer service and security capabilities. The companies’ expanding customer list includes Air Business, Metabolic Living, Resideo, Scotts, Tucows, and Weekendesk.
As a Talkdesk AppConnect partner, PCI Pal offers secure payment solutions for Talkdesk to resell to thousands of customers worldwide, enhancing the Talkdesk suite of integrations, which includes more than 80 industry-leading applications that enable businesses to rapidly expand their contact center capabilities. With fraud on the rise – taking only 14 months to reach an added one million complaints according to the FBI’s Internet Crime Complaint Centre (IC3) – companies are prioritizing their customers’ personal data more than ever and integrating additional security solutions into their contact centers. As Talkdesk helps companies build custom contact center solutions leveraging the Talkdesk CX Cloud platform, customers can further look to PCI Pal to ensure this process embeds advanced security practices into the solution to safeguard customers’ financial information.
Robert Gavin, Vice President, Alliances at Talkdesk, said,
“Our partnership with PCI Pal continues to grow as organizations increase their focus on security measures,”
“By choosing to complement their Talkdesk CX Cloud platform with a PCI Pal solution, businesses can combine all of the customer experience benefits Talkdesk delivers with a best-in-class security application.”
Talkdesk CX Cloud is an automation-first customer experience solution that optimizes customers’ most critical customer service processes. It includes Talkdesk AI and a full set of enterprise-level, integrated, CX applications for customer self-service, omnichannel engagement, workforce engagement, employee collaboration, and customer experience analytics.
Darren Gill, CRO at PCI Pal, commented,
“Similar to Talkdesk, PCI Pal takes customer service seriously and believes in not letting safety of the transaction interfere with the relationship between a customer and a company,”
“This partnership has benefited both companies, and with so many new customers already being added to our shared list, we’re optimistic for the future and what it holds for us as we meld customer service and payment security together in the contact centre space.”
PCI Pal secures payments via business communications channels for some of the largest companies in a range of markets, including retail, logistics, financial services, public sector and utilities.
PCI Pal is a leading provider of SaaS solutions that empower companies to take payments securely, adhere to strict industry governance, and remove their business from the significant risks posed by non-compliance and data loss.
Its mission is to safeguard reputation and trust by providing customers with secure payment solutions for any business communications environment including voice, chat, social, email, and contact center.
PCI Pal is integrated to, and resold by, some of the worlds’ leading business communications vendors, as well as major payment service providers. PCI Pal products can be used by any size organization globally, and it is proud to work with some of the largest and most respected brands in the world.
For more information on PCI Pal view their Company Profile
Talkdesk® is a global cloud contact centre leader for customer-obsessed companies. We believe that better customer experiences start with AI. Our automation-first customer experience solutions optimize our customers’ most critical customer service processes.
Our speed of innovation, deep vertical expertise, and global footprint reflect our commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes.
