Hundreds of senior customer service leaders from across the UK and beyond gathered yesterday to celebrate the winners of the 2025 CCA Global Excellence Awards – the leading event that recognises world-class achievement in customer service and experience.
CCA Executive Chair Anne Marie Forsyth said,
“This year’s entries reflect the extraordinary efforts made by organisations to continuously raise the bar in customer service. The pace of change remains relentless, with new pressures emerging for customers and employees alike. What we’ve seen is a collective commitment to adapt with empathy, integrity and innovation.”
“Those involved in the CCA network share a common ambition – to achieve excellence in customer and employee experience. It’s a privilege to learn from their journeys, and to celebrate such a high standard of professionalism and impact.”
“Warmest congratulations to all of our winners and finalists. You are setting the standards for the future of our industry.”
The unique peer-judging process is one of the most rigorous in the industry, involving over 50 expert customer service leaders across a range of sectors and specialisms, with final deliberation by a highly experienced review committee. The panel was chaired once again by Andrew Mends, Operations Director at the GAVI Alliance, who has led this esteemed process for the past 12 years. He commented, “We were once again impressed by the calibre of this year’s submissions – each one reflecting a genuine dedication to better outcomes for customers. The competition was fierce, making it a tough job for our judges, and a great achievement for everyone who reached the shortlist. You should all be extremely proud.”
For the list of the winners of the CCA Awards Click Here
CCA is the professional body for leading brands in customer experience, challenging and connecting public and private sector organisations to become world class. With more than 20 years’ experience, we are firmly recognised as the trusted reference for research, analysis and expertise. Our work with operators, BPO & shared service providers and vendors ensures we retain our position as the definitive source within our market-place.
Most people within our network are actively considering the best model to deliver a better customer experience and to drive more profitability from customer interactions. Our agenda for 2019 will support this challenge providing our customers with the information and data they need to make informed decisions around the future of their business.
For additional information on CCA Global visit their Website
