Cirrus and Nebula launch joint technical alliance for CCaaS & UCaaS
Cirrus, a leading AI-enabled contact centre platform provider, has partnered with Nebula, the SaaS vendor behind CallSwitch One, to launch a seamless integration of their respective CCaaS and UCaaS platforms.
This strategic alliance introduces Cirrus as a Nebula ‘Integration Partner’ – an elite designation reserved for top-tier technology collaborators – enhancing the CallSwitch One ecosystem with advanced contact centre capabilities.
This integration empowers channel partners of both businesses to expand their portfolios, whether that’s with a best-in-class contact centre solution, or a cloud-native unified communications offering built on proprietary technology.
By blending Cirrus Connect with CallSwitch One, the integration delivers a unified experience featuring real-time presence, seamless call transfers between agents and back-office teams, and conferencing across both platforms. This eliminates silos, enhances collaboration, and drives cost efficiency – allowing businesses to equip customer-facing agents with AI-powered tools while providing back-office staff with reliable, streamlined communication, all without unnecessary complexity.
Dan Lloyd, Channel Director at Cirrus, said,
“Partnering with Nebula unlocks a wealth of opportunity for the channel partners of both companies.”
“Together, we’re equipping the channel with a differentiated solution that simplifies operations and boosts customer engagement, helping them compete technologically and commercially against all-in-one providers.”
Sam Giggle, MD of Channel at Nebula, added,
“Welcoming Cirrus as a Nebula Integration Partner enhances the power of our software platform with the cutting-edge CCaaS capabilities of a respected and capable vendor.”
“This integration underscores our commitment to delivering innovative, tailored solutions that help channel partners, and their customers, thrive in a competitive landscape.”
Cirrus is an AI-enabled cloud contact centre solution that enables organisations to deliver exceptional customer experiences. Built with scalability, security, and simplicity in mind, Cirrus offers omni-channel capabilities, workforce optimisation tools, and intelligent automation – all delivered through an intuitive interface. Cirrus works closely with channel partners to help businesses across the UK connect with customers in more meaningful and efficient ways.
Nebula is a leading SaaS provider of workplace communications software, delivering powerful, secure, and adaptable solutions and applications for voice, messaging, customer experience, analytics, and more. Its proprietary technology fuels a host of powerful communication solutions, tailored to reseller and customer markets where it serves over 500 channel partners and 200,000 daily active users.
