Cirrus and Nebula launch joint technical alliance for CCaaS & UCaaS
Cirrus, a leading AI-enabled contact centre platform provider, has partnered with Nebula, the SaaS vendor behind CallSwitch One, to launch a seamless integration of their respective CCaaS and UCaaS platforms.
This strategic alliance introduces Cirrus as a Nebula ‘Integration Partner’ – an elite designation reserved for top-tier technology collaborators – enhancing the CallSwitch One ecosystem with advanced contact centre capabilities.
This integration empowers channel partners of both businesses to expand their portfolios, whether that’s with a best-in-class contact centre solution, or a cloud-native unified communications offering built on proprietary technology.
By blending Cirrus Connect with CallSwitch One, the integration delivers a unified experience featuring real-time presence, seamless call transfers between agents and back-office teams, and conferencing across both platforms. This eliminates silos, enhances collaboration, and drives cost efficiency – allowing businesses to equip customer-facing agents with AI-powered tools while providing back-office staff with reliable, streamlined communication, all without unnecessary complexity.
Dan Lloyd, Channel Director at Cirrus, said,
“Partnering with Nebula unlocks a wealth of opportunity for the channel partners of both companies.”
“Together, we’re equipping the channel with a differentiated solution that simplifies operations and boosts customer engagement, helping them compete technologically and commercially against all-in-one providers.”
Sam Giggle, MD of Channel at Nebula, added,
“Welcoming Cirrus as a Nebula Integration Partner enhances the power of our software platform with the cutting-edge CCaaS capabilities of a respected and capable vendor.”
“This integration underscores our commitment to delivering innovative, tailored solutions that help channel partners, and their customers, thrive in a competitive landscape.”
Cirrus is an AI-enabled cloud contact centre solution that enables organisations to deliver exceptional customer experiences. Built with scalability, security, and simplicity in mind, Cirrus offers omni-channel capabilities, workforce optimisation tools, and intelligent automation – all delivered through an intuitive interface. Cirrus works closely with channel partners to help businesses across the UK connect with customers in more meaningful and efficient ways.
For additional information on Cirrus view their Company Profile
Nebula is a leading SaaS provider of workplace communications software, delivering powerful, secure, and adaptable solutions and applications for voice, messaging, customer experience, analytics, and more. Its proprietary technology fuels a host of powerful communication solutions, tailored to reseller and customer markets where it serves over 500 channel partners and 200,000 daily active users.
For additional information on visit their Website
