Cirrus Adds NICE CXone Mpower To Its contact centre Portfolio to Transform the UK Mid-Market CCaaS Landscape
Cirrus, the UK’s premier provider of contact centre solutions, has announced an exciting new partnership with NICE. The addition of NICE’s AI-powered platform to Cirrus’s portfolio marks a transformative moment for small-to-medium-sized enterprises (SMEs) in the UK, elevating customer engagement, streamlining operations, and driving business growth through cutting-edge technology,
By adding NICE CXone Mpower into its comprehensive portfolio, Cirrus is enhancing its ability to deliver bespoke, AI-driven CX solutions tailored to the needs of mid-market contact centres with 25 to 500 seats. By unifying workflows, agents, and knowledge on one platform, CXone Mpower empowers Cirrus’ clients and partners to transform traditional customer service into a proactive, AI-powered experience.
A Partnership Built on Proven Success
Jason Roos, CEO of Cirrus, said,
“We’re delighted to join forces with NICE,”
“Our mission has always been to empower our partners and customers with the tools they need to achieve outstanding outcomes.
By adding NICE’s market-leading capabilities to our portfolio, we’re creating unparalleled opportunities for our clients to succeed. This partnership is a game-changer for us and the broader SME contact centre landscape.”
Darren Rushworth, President, NICE International shared this enthusiasm:
“Cirrus’ outstanding reputation for reliability and performance in the SME sector aligns perfectly with NICE’s commitment to delivering exceptional experiences.
Through CXone Mpower, we’re introducing purpose-built AI and comprehensive customer service automation to more organizations, empowering SMEs to drive efficiency, achieve faster resolutions, and elevate customer satisfaction—unlocking scalable, impactful outcomes.”
With NICE’s award-winning AI-powered platform now complementing Cirrus’ renowned omnichannel, workforce management, and CRM offerings, partners and customers will benefit from a richer, more versatile toolkit designed to drive exceptional results.
Cirrus is a leading provider of contact centre as-a-service (CCaaS) solutions, delivering innovative and scalable technology to help businesses enhance customer experiences. Founded in 2013, Cirrus integrates communications across voice, video, email, messaging, and social media, offering a comprehensive and flexible solution for contact centres. With a strong focus on partner and customer success, Cirrus has built a reputation for excellence and remains dedicated to driving innovation in the contact centre industry.
For additional information on Cirrus view their Company Profile
With NICE, it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact centre – and beyond. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform – and elevate – every customer interaction.
