Survey Reveals More Interactions Being Handled Through Digital Channels

NICE Survey Finds At Least 50 Percent or More of Interactions Being Handled Through Digital Channels…

COVID-19 Drove Effective Digital Acceleration in Contact Centres

COVID-19 Drove Effective Digital Acceleration in contact centres but 34% of British Consumers Still Want More…

Echo supports digital transformation at Welsh Water

Echo supports digital transformation at Dŵr Cymru Welsh Water Transformation project leads to 33% increase in…

How a Digital-First Strategy is Redefining Contact Centres

How a digital-first strategy is redefining contact centres – Iain Banks Group Vice President, TTEC EMEA…

Council creating more time to look after the vulnerable

Croydon Council creating more time to look after the vulnerable – By upgrading its digital services,…

5 Common Digital Transformation Pitfalls You Need to Avoid

5 Common Digital Transformation Pitfalls You Need to Avoid Digital transformation reaches to the foundations of…

Would you Hand Over Data to a Contact Centre Chatbot?

Trust and Ethics: Building Transparency and Customer Confidence in AI Are our bank accounts secure? Are…

The Rise and Fall of the 0800 Number

The Rise and Fall of the 0800 Number in the contact centre Alan Ranger, VP Global…

LV Launch Voice Skill – Is it the End of Contact Centres?

LV= General Insurance launches industry-first voice skill – Will this mark the end of the contact…

Preparing Your Contact Centre for a Complex 2020

Business Systems (UK) Ltd’s Scott Budding looks at major drivers of change that our industry should…

How Contact Centres Interact with Customers To Change Forever

The way contact centres interact with their customers is about to change forever In an era…

Millennials & Gen Z Driving Digital-First Future of CX

Millennials and Generation Z Are Driving the Digital-first Future of Customer Experience NICE inContact CX Transformation…

Authenticity Key to Successful Digital Customer Service

Authenticity is the key to successful Digital Customer Service’ says Sabio Sabio identifies 8 key steps…

Content Guru Delivering CX to UK Government

Content Guru Delivering Specialist Customer Engagement and Experience to UK Government Global leader in Customer Engagement…

Delivering Customer Service in the Digital Age

Delivering Customer Service in the Digital Age – Enghouse Interactive Download The ongoing drive towards automation…

Why Your Contact Centre Needs Social Media

Why Your Contact Centre Needs Social Media Social media has cemented its role in society, fast…

Stena Line Launch Smart Contact Centre Chatbot

Stena Line is in the process of launching the smartest chatbot into the ferry market. Stina…

What Role will Chatbots Play in Contact Centres in 2020?

Interesting times are ahead as contact centres cut through the jargon, dispel the myths and embrace…

Chatbot Reduces Contact Centre Calls By 25%

An online chatbot has helped reduce the number of telephone queries about bin collections by 25…

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