Calabrio Names Frank Ciccone CRO as the Company Accelerates Growth and Customer Experience Innovations
Veteran customer experience (CX) executive to lead global sales strategy, leveraging industry expertise and proven transformation track record
Calabrio, the workforce performance company, has appointed Frank Ciccone as Chief Revenue Officer (CRO), effective immediately.
Ciccone will lead Calabrio’s global Sales, Partners and Alliances, and Solutions Engineering groups. Ciccone has over 15 years of experience in customer experience (CX) driving growth, innovation, and transformation across Fortune 1000 and private equity-backed organisations. His appointment is an important step in Calabrio’s mission to reignite business momentum in the dynamic contact centre market.
Dave Rhodes, CEO of Calabrio, commented,
“We have a massive opportunity in front of us, and our momentum with customers has amazed me,”
“Frank is exactly the kind of leader we need to chart the next phase of growth—he’s strategic, experienced and deeply aligned with our customer-first, outcomes-driven approach. I’m thrilled to welcome him to the team.”
At Verizon, Ciccone managed a $400M collaboration and CX business, growing it to over $1B in annual recurring revenue. He oversaw a global team of more than 250 employees across cybersecurity, cloud, and managed services. At Avaya, he was responsible for a $1.8B North American business unit and implemented a strategy that led the company back to growth after years of decline. Most recently, as CRO at Alvaria, he reshaped the company’s sales strategy, improved partner relationships, and increased both revenue and Earnings Before Interest and Taxes (EBIT).
Ciccone is widely respected for his leadership style, attention to business outcomes, and ability to build deep, enduring relationships with partners, clients, and industry analysts. He holds a bachelor’s degree in electrical engineering from Manhattan College and an MBA from Hofstra University.
“Throughout my career, I’ve been drawn to opportunities where innovation and meaningful customer impact come together,” said Ciccone. “What excites me about Calabrio is the brand’s potential and the passion of the people behind it. This is a team that employs bold thinking and is inspired to help customers achieve game-changing business outcomes. I’m honored to bring my experience to a company so deeply committed to leading with purpose and performance.”
As Calabrio looks ahead, capitalising on the growth in the CX space remains its top priority. With market-leading products, strong customer relationships, and a dedicated team, the company is set to deliver standout customer experiences.
Calabrio is a trusted ally to leading brands. The digital foundation of a customer-centric contact centre, the Calabrio ONE workforce performance suite helps enrich and understand human interactions, empowering your contact centre as a brand guardian. We maximise agent performance, exceed customer expectations, and boost workforce efficiency using connected data, AI-fueled analytics, automated workforce management, and personalised coaching. Only Calabrio ONE unites workforce optimisation (WFO), agent engagement, and business intelligence solutions into a cloud-native, fully integrated suite that adapts to your business.
For additional information on Calabrio view their Company Profile
