CallCare Secures Contract with Rochdale Borough Council to Deliver Out-of-Hours Contact Centre Services
CallCare has been awarded a new contract with Rochdale Borough Council to provide out-of-hours call handling services, supporting residents with urgent needs and ensuring critical services remain accessible beyond standard operating hours.
Under the agreement, CallCare will manage calls relating to essential council services, including homelessness and other time-sensitive issues. The partnership ensures that residents can access support whenever it is needed, with a consistent and reliable point of contact available 24 hours a day, 365 days a year.
CallCare’s experienced teams will act as an extension of the council’s services, triaging enquiries, directing calls to the appropriate departments, and capturing key information quickly and accurately. This approach helps maintain responsiveness during peak demand and ensures that no urgent situation goes unanswered.
This contract highlights the strength of CallCare’s always-on support model, where every interaction is handled professionally and prioritised based on urgency. By providing seamless out-of-hours coverage, CallCare enables organisations to deliver uninterrupted service and maintain high standards of customer care.
CallCare is proud to partner with Rochdale Borough Council to support local communities, ensuring residents can access vital assistance whenever they need it.
CallCare was established in 1998 as an emergency telephone answering service. And since then, we have gone from strength to strength, evolving into the business you see today.
Putting people at the centre of all we do – whether that is our clients, their customers, or our staff – we are always looking for ways to add value and make people’s lives easier.
For additional information on CallCare visit their Website
