The Exchange is now less than two weeks away, taking place virtually on Wednesday 22 and Thursday 23 April 2026.
This free two‑day online conference brings together European Contact Centre & Customer Service Award winners to showcase the customer experience strategies, operational excellence and technology innovations that are redefining customer operations across Europe.
With sessions running from 08:30 to 16:00 BST each day, you can shape the event around your schedule. Create your own agenda and attend the sessions that interest you the most. Take a look at the full agenda here.
Hear from organisations such as:
CCIG Group – See how a people‑centred AI ecosystem powered onboarding, live assistance and training, achieving up to 100% call verification and stronger satisfaction.
Dojo – Their AI chatbot ‘Athena’ transformed advisor knowledge access, cutting search time from minutes to seconds, saving £72k annually and improving efficiency and inclusivity.
Fibrus – Hear how agile planning and customer‑first innovation enabled them to manage record‑breaking storm demand, protect vulnerable customers and set a new benchmark for crisis response.
Goldenergy – Their WhatsApp sales model doubled conversion rates and achieved 95% contact success while championing fast and ethical customer interactions.
TDCX – Find out how TDCX reimagined QA using centralised data, advanced analytics and Six Sigma, driving a 24% rise in QA scores and a 31% CSAT boost.
Plus – Get a sneak peek into entering the ECCCSAs, including what the experience is like, what the judges are looking for and what’s new for this year’s Awards.
For additional infornation on the Exchange or to register Click Here
