Ventrica’s new research shows how brands can earn up to £500 more per customer, every year – simply by delivering the human experiences people want.
Brands that prioritise emotive, human-first customer experiences stand to generate up to £500 more per customer per year. In a landscape where AI is everywhere, it’s the empathy, clarity, and speed of human interaction that drive repeat purchases, loyalty, and lifetime value.
Discover the revenue power of emotive customer experience. Our new research shows how brands can earn up to £500 more per customer, every year – simply by delivering the human experiences people want.
When growing a brand, it’s not just about handling volume – it’s about making every customer interaction count.
From problem to profit. The value of emotive CX
The more your business scales, the more challenging it becomes to maintain consistent, personalised engagement. Customers expect faster, smarter, and more emotionally intelligent support across every channel. That’s where the real opportunity lies.
What you’ll learn:
√ How human interaction leads to more repeat purchases and stronger brand loyalty
√ Why 76% of positive experiences are still delivered by people, not AI
√ Which industries stand to gain the most from emotive CX
√ The key factors customers say make or break a positive experience
Why it matters
The numbers don’t lie – positive, human-centric experiences directly translate to revenue. In an AI-saturated world, it’s empathy that wins.
To understand how forward-thinking organisations are turning service interactions into revenue-generating moments, download Ventrica’s free white paper by Clicking Here
Ventrica is an award-winning customer experience outsourcer that designs, builds and implements an array of Emotive CX (Customer Experience) solutions to help global brands manage their customer interactions.
We do this in a way that evokes positive emotions from our clients and their customers, leading to deeper connections with their brand, higher customer satisfaction, growth and increased loyalty.
We amplify traditional customer experience (CX) strategies that focus primarily on functional aspects like efficiency, convenience, and problem resolution – Ventrica’s Emotive CX approach emphasises the emotional impact of these interactions and provides solutions through our exceptional people, processes and agile technology.
For additional information on Ventrica view their Company Profile
