Premier Inn, owned by Whitbread, have announced that its contact centre in Houghton Regis is to be outsourced overseas with 300 job losses.
A Whitbread spokesperson said: “Our position as the UK’s leading hospitality business, has been founded upon our ability to adapt and evolve. Focused on delivering exceptional value for our guests, we continuously explore ways to improve efficiency while maintaining and investing in our market-leading guest experience.
“We have begun a consultation process which will involve proposed changes to some of our support centre and contact centre teams. Overall, we are proposing a reduction of around 300 roles in these areas.
“However, we expect to redeploy roughly half of those affected by the proposed changes to other roles elsewhere in the group.
“These proposals will bring our support centre closer to our operations and unlock value that can then be reinvested to enhance our market-leading guest experience further.”
