It’s no secret – artificial intelligence is transforming contact centre agent performance says Ricardo Solano, Solution…
Tag: Contact Centre
Customer Experience Falling Short Across Multiple Channels
Customer Experience Falling Short Across Multiple Channels, Serenova Market Research Finds – 77% of Respondents Report…
3 Lessons in Enhancing the Customer Experience
3 Lessons in Enhancing Customer Experience from a Leading UK Water Provider We’re in the midst…
White Paper: Intelligent Chatbots in Contact Centres
White Paper Download – Intelligent Chatbots in the Contact Centre The development of Artificial Intelligence (AI)…
UK Change Spending Habits Following Data Breaches
UK consumers more likely than US to change spending habits following data breaches – 44% of…
NICE Revolutionise IVR Optimisation with Advanced AI
NICE Revolutionises IVR Optimisation with Advanced Artificial Intelligence – New version of NICE IVRO allows advanced…
Are you getting the most from Contact Centre Tech?
Are you getting the most from your Contact Centre technology? asks Puzzel Five ways training can…
Cloud-based WFM is Key to Future Business Success
Cloud-based workforce management software will be key to future business success, says Aspect Software Business benefits…
Noetica Expands Durham Office & Opens Regional Training Centre
Noetica Responds to contact centre Growth in the North of England and Scotland by Expanding Durham…
NICE Unveils Enhanced Contact Centre Strategic Planner
NICE Unveils Enhanced Strategic Planner, Unleashing the Power of AI Based Long-Term Planning in the contact…
BGL Contact Centre Plays Starring Role with Stacey Dooley
BGL Group showcased why it is a great place to work when it opened its contact…
Final Day for Contact Centre Awards Nominations
Final Day for UK National Contact Centre Awards Nominations – Nominate individuals and teams for free…
Auxillis Selects greenbean As Contact Centre Partner
Major Peterlee employer, Auxillis, selects greenbean by NRG as exclusive contact centre recruitment partner Accident management…
CallMiner & Morae Global Partner on Conversational Behavioral Analytics
CallMiner and Morae Global Announce Partnership to Deliver Conversational Behavioral Analytics for Financial Services Risk Mitigation…
6 Steps to Card Payment Security in Contact Centres
Syntec’s patented CardEasy system lets your customers enter their card numbers using the touchtone keypad of…
Ago Outsourcing Jobs at Manchester Contact Centre
Ago Outsourcing, who are opening a 350 seat+ contact centre in Stratford, Manchester April 2019, are…
Companies Struggle to Meet Customer Expectations
The Digital Achievement Gap: Companies Struggle to Meet Customer Expectations The Zendesk Customer Experience Trends Report…
Bertelsmann & Saham Launch CX Business ‘Majorel’
Bertelsmann and Saham’s customer experience business, “Majorel”, launched; bold statement of intent on future growth –…