The Challenge of Evaluating Contact Centre Performance – Download the eBook from Alvaria The ultimate objective…
Category: – Contact Centre News
News from the UK contact centre industry
Contact Centre Outsourcer Sigma Plant Trees For Staff
Environmental tree planting project helps contact centre outrsource Sigma celebrate new staff appointments A unique partnership…
Customer Experience Decision-Makers’ Guide Free Download
“The 2021-22 UK Customer Experience Decision-Makers’ Guide”, based on surveys with 211 UK organisations and 1,000+…
ICO Fine Companies for ‘Frustrating and Intrusive’ Nuisance Messages
We Buy Any Car, Sports Direct and Saga fined £495,000 after sending millions of ‘frustrating and…
Choosing the Right Low-Code Platform for Digital Success
Cutting through the noise: 10 tips for choosing the right low-code platform for digital success in…
PCI Pal Shortlisted in 5 Payment Industry Awards
High Five! PCI Pal celebrates shortlisting in five payment industry award categories PCI Pal® – the…
Deliver Amazing Customer Experiences at every Digital Touchpoint
Deliver amazing customer experiences at every digital touchpoint – Create amazing customer experiences, every time. It…
CallMiner – Overview of Conversational Intelligence Providers
CallMiner – Overview of Conversational Intelligence Providers You can use conversational intelligence to deliver customer experience…
Ventrica Announce Launch of Jamaica Contact Centre
Ventrica is first British-based BPO to open in Jamaica – Ventrica the fast-growth multilingual customer service…
CCMA Evolution of the Contact Centre Research
CCMA’s Evolution of the Contact Centre research provides hope for contact centre leaders The CCMA (Call…
COVID-19 Is Not An Obstacle to Customer Satisfaction
COVID-19 mustn’t be an Obstacle to Customer Satisfaction in Contact Centres – Poor customer service has…
FourNet Storms into Top 50 Tech Chart & Award Nominations
FourNet storms into top 50 tech chart – New ranking tops tech group’s sizzling summer of…
Will Data Security Hold Back Remote Contact Centre Working?
Will Data Security Hold Back Remote Contact Centre Working? – Take part in the research conducted…
Sitel Finalists In 10 Categories in European Contact Centre Awards
Contact centre outsource company Sitel Group have announced it has been named a finalist across 10…
Contact Centre Outsource Sitel Group Completes Acquisition of Sykes
Contact Centre Outsource Sitel Group Completes Acquisition of Sykes Enterprises, Inc. In accordance with the announcement…
Juniper Research Ranks Infobip Leader in Mobile Messaging
Global communications company Infobip has been ranked leading service provider in the mobile messaging space by…
PCI DSS: So Why Does It Pay To Comply with it?
PCI DSS: So Why Does It Pay To Comply? – For customers to buy from an…
QStory Applauded by Frost & Sullivan for Contact Centres
QStory Applauded by Frost & Sullivan for Helping Contact Centres Build Flexible Work Environments with Its…
IPI Company Purpose and Values – Contact Centre Solutions Provider
IPI’s Company Purpose and Values – Sat Sanghera, CEO at IPI, contact centre solutions providor The…