UK National Contact Centre Conference 2021 – Releasing the Power of the Contact Centre The CCMA…
Category: – Contact Centre News
News from the UK contact centre industry
Delivering Contact Centre Services Across Multi Platforms
CC33’s MD Paul Fletcher shares insights into the benefits of delivering services across multi platforms in…
CallMiner Conversation Analytics Available On Microsoft Azure
CallMiner Combines Conversation Analytics Platform now available for contact centres via Microsoft Azure Speech to Text…
Work Starts on New NHS Contact Centre in Medway
Work starts on new multi-purpose ambulance, 999 and NHS 111 contact centre in Medway, Kent. Building…
Key Win for FourNet at Comms National Awards
Key win for FourNet at Comms National Awards – ANTENNA takes top prize FourNet has won…
Understanding the Increased Role of Contact Centre Agents
Understanding the Increased Role of Contact Centre Agents in the Modern Customer Experience – eBook download…
Webinar: Simplifying Real-Time Contact Centre Agent Guidance
CallMiner Webinar: Simplifying Real-Time Contact Centre Agent Guidance 28th October 2021 New technologies, new integrations, and…
Ventrica on Crown Commercial Services Framework
Ventrica secures place as a supplier on Government’s Crown Commercial Services Framework Ventrica, a leading European…
Create a Customer Experience Strategy for Your Contact Centre
4 Ways to Create a Customer Experience Strategy for Your Contact Centre – Modern customers’ expectations…
Calabrio Announce Winners of Analytics Competition & ONE Awards
Calabrio Announces Winners of contact centre Analytics Competition and ONE Awards at Annual Customer Conference Calabrio,…
Why Contact Centres Struggle with High Agent Turnover in 2021
New Calabrio Report, Launched at Customer Event, Diagnoses Why Contact Centres Struggle with High Agent Turnover…
Content Guru Updates Storm Contact Centre Solution
Content Guru updates Storm contact centre Solution to empower contact centre agents and improve productivity Innovator…
The legacy Data Conundrum: The Money and the Law
The legacy data conundrum: the money and the law – -Lee Sheard of SVL Business Solutions…
Dreams Implements CX Tools as Contact Centre Demand Grows
Dreams implements enhanced customer service tools as contact centre demand grows with the help of Netcall…
Puzzel acquires Swedish digital engagement company Vergic
Puzzel acquires Swedish digital engagement company Vergic – Acquisition marks another milestone in the CCaaS leader’s…
Major Contact Centre Receives Living Wage accreditation
Glasgow-based customer service specialists go-centric have been formally recognised as a real Living Wage employer. go-centric…
Echo-U Creating 400 jobs at North East Contact Centres
Contact Centre outsource company have announced a recruitment drive at their contact centre sites in Newcastle…
Ascensos Invests in Digital Following Contact Centre Expansion
Ascensos, which is headquartered in Motherwell and employs over 3,000 contact centre staff across its network…
Sainsbury’s Launch Biggest Ever Christmas Recruitment Drive
Sainsbury’s launches biggest ever Christmas recruitment drive creating 22,000 jobs, to include an additional 180 contact…