But what does the future hold? “UK Contact Centres in 2014: The State of the Industry…
Category: – Contact Centre News
News from the UK contact centre industry
Convergys to Acquire Stream for $820 Million
Convergys Corporation and Stream Global Services, Inc., have announced entry into a definitive merger agreement under…
Capita and RSPCA celebrate 10 years of outsource partnership
Capita’s customer management business, based in South Yorkshire, recently hosted a two day fundraising event to…
What Do Customers Actually Want From Contact Centres?
What Do Customers Actually Want From Contact Centres? The world is changing, people seem busier than…
City Link improves contact centre with Virgin Media
Parcel delivery firm City Link has awarded Virgin Media Business a contract worth around £1 million…
How do headsets become Green whilst saving money?
All too often the much used and abused headset is destined for the recycling bin after…
Government Cuts Premium Rate Numbers – Replace with 0300 Numbers
Forthcoming regulatory changes are going to force companies to stop using non-geographic 084, 087 and 090…
Terms & Conditions
In these Terms and Conditions ‘we, our, us’ refers to www.contact-centres.com which is Published by 147Media…
New Managed Cloud Services contract win for eg solutions plc
eg solutions plc have announced that it has won a new Managed Cloud Services contract from…
Noble Systems Announces 2014 Select Noble Users Group Conference Series
Noble Systems have announced the dates of its 2014 Select Noble Users Group (SNUG) Conference series.…
Journeycall staff dress up for Macmillan charity donation
Staff working at Angus and Mearns based contact centre operator, Journeycall, have raised funds for a…
5 Myths about Outsourcing Customer service
Ivan Ivanov, COO of 60k. A decade ago outsourcing was a new concept; now it is…
Customer Experience Academy creates over 40 new jobs
Following the success of its pilot programme earlier this year, customer experience company, Webhelp UK, has…
Serco & VoiceSage Release WhitePaper – The ‘Now’ Generation and the Customer Communications Gap
Multi-channel communications are now vital so consumers can get in touch quickly and conveniently, according to…
Harrow Council calls in Semafone and Capita for secure customer payments
Semafone have announced that Harrow Council has adopted its secure payment system for taking credit and…
Preparing for the Next Wave of the Customer Revolution
By 2016, more than one-third of all inbound customer service calls will come from smartphones, according…
Verint Systems Impact 360 Workforce Optimisation Solution
Verint Systems Inc. have announced the availability of its Impact 360® Mobile™ solution, which introduces additional…
Altitude Software Provides Cost-Effective IP Communications
Altitude Software have announced the worldwide availability of Altitude vBox 5, an enterprise-grade SIP server optimized…
RESPONSE receives HR Distinction Awards Finalists 2014
The HR Distinction Awards 2014 finalists have been announced, with RESPONSE, one of the UK’s leading…