FourNet & Alzheimer’s Society pick up the ‘Oscar’ at European Contact Centre and Customer Service Awards…
Category: Editorial Category
How to Enhance Customer Experience This Black Friday
Smart Chatbots and Personalisation: How to Enhance Customer Experience This Black Friday Ahead of the annually…
Cirrus Adds NICE CXone Mpower To Its Portfolio
Cirrus Adds NICE CXone Mpower To Its contact centre Portfolio to Transform the UK Mid-Market CCaaS…
Content Guru & NHS England Receive ‘Highly Commended’ at IT Industry Awards
Content Guru and NHS England, London Region Receive “Highly Commended” for Healthcare Sector Project of the…
70% of Contact Centre Agents Would Recommend Their Job to Others
An Enhanced Reputation of the Contact Centre Industry: 70% of Agents Would Recommend Their Job to…
Grands Moulins De Paris Deploys Cloud Contact Centre Solution
Grands Moulins De Paris Deploys Genesys Contact Centre Cloud Solution with Sabio Group Sabio Group, a…
Contact Centre Network NI Awards – And the Winners are…..
Winners celebrated at the 2024 CCNNI Awards organised by Contact Centre Network NI (CCNNI) The leaders…
Azamara Dedicated Contact Centre Drives up Cruise Bookings
Azamara Cruises has announced a massive 67 per cent increase in trade and consumer booking conversions…
Content Guru Wins Innovation Award at Business Excellence Awards
Content Guru Wins ‘The Innovation Award’ at the Lloyds Bank British Business Excellence Awards 2024 Content…
Calabrio Community Forum | December 2024
Calabrio Community Forum | December 2024 Are you currently using Calabrio WFM, or considering implementing it?…
Can Technology put Utilities back on top for Customer Centricity?
From AI to automation: Can technology put utilities back on top for customer centricity? Richard Farrell,…
Cirrus Set to Wow at Call & Contact Centre Expo 2024
Cirrus Set to Wow at Call & Contact Centre Expo 2024 with Live Demos, Games, and…
Inbound Calls Declining & Outbound Calls Soaring – How to Manage the Shift
According to a recent survey, which surveyed its readership throughout the summer of 2024, voice still…
Transform Your Contact Centre: ‘Going Digital-First’ Webinar
Transform Your Contact Centre: Join Business Systems and teneo.ai for a webinar on ‘Going Digital-First’ Business…
The UK Contact Centre Decision-Makers’ Guide – Be Part Of It
With insights built on hard data, the 22nd annual edition of “The UK Contact Centre Decision-Makers’…
H&M Announce Closure of its Edinburgh based Contact Centre
Global fashion retailer H&M has confirmed that they are to close its Edinburgh based contact centre…
Zendesk Launches Flexible Pricing for Customised AI Journeys
New approach empowers companies to scale their AI and automation investments in line with evolving customer…
Volta NXT Energises Customer Service with Sabio Group & Genesys
Volta NXT Energises Customer Service with Sabio Group & Genesys Sabio’s Expertise Powers Seamless Transition to…
Mitel Strengthens Partnership with Talkative with Contact Centre Solutions
Mitel Strengthens Partnership with Talkative, Integrates New AI-Powered Capabilities with Contact Centre Solutions Integrated, brand-trained GenAI…