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Category: – Articles
What it takes to build the next use case for your business
What it takes to build the next use case for your business Mat Cornish, Director –…
Why Contact Centre Staff wellness matters more than ever
Feeling Frazzled – Why Contact Centre Staff wellness matters more than ever by Jeremy Payne, International…
How Contact Centres Can Prepare for the Unexpected
Delivering through disruption: how contact centres can prepare for the unexpected with built-in adaptability Paul Thomas,…
The Role of The Contact Centre Manager Reinvented
Guide: The Roll of the Contact Centre Manager Reinvented By Jennifer Lee, Chief Strategy Officer at…
Eckoh: Why CX is now Business-Critical for Insurers
What are the CX priorities for insurers – as the sector emerges from a period of…
The Contact Centre is New Battleground for Post-Lockdown Sales
The contact centre is the new battleground for post-lockdown sales Consumers have been through a lot…
Empower your Contact Centre with Smarter approach to WEM
Empower your contact centre workforce with a smarter approach to WEM Magnus Geverts at Calabrio encourages…
Predicting the Seven Future Trends for Contact Centres
Predicting the Unpredictable: Seven Future Trends for Contact Centres – Darren Rushworth, President of NICE Asia…
The Changing Face of the Contact Centre Post Covid
The changing face of the contact centre – Derek Lewis, Head of Customer Experience at Maintel The…
Agility the Superpower For Contact Centres in 2021
Agility will be the superpower for high-performance contact centres in 2021 Paddy Coleman, founder of QStory,…
Tech Trends for the Contact Centre Workplace During 2021
Tech trends for the contact centre workplace during 2021 – Nigel Dunn, Managing Director, Jabra EMEA…
Whisper it Quietly: Customers Don’t Care about Omnichannel
Whisper it quietly – your customers don’t care about omnichannel By Andrew Tucker, Success Manager, Cirrus…
PCI Pal Releases Cyber Security & Compliance Predictions for 2021
Predicting the Unpredictable: PCI Pal releases cyber security and compliance predictions for 2021 Geoff Forsyth, CISO,…
What’s Hot and What’s Not In Contact Centres 2021
2021 predictions – David Parry-Jones, VP of EMEA at Twilio 1. The demand to engage digitally,…
Wave Goodbye to 2020: What’s in store for 2021?
Wave Goodbye to 2020: What’s in store for 2021? As we say farewell to 2020 there…
2021: The Year Customer Service Becomes More Human
contact centres 2021: the year that customer service becomes more human Brian Atkinson, GM and VP…
Top Performing Trends in the Contact Centre Industry
Top Performing Contact Centre Trends By Iain Banks, Group Vice President at TTEC EMEA This year,…
Give Contact Centre Agents The Tools To Do the Job
Give contact centre agents the tools to do the Job and reap the rewards because motivation…