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Category: – Company Info
Common Mistakes in Forecasting in the Contact Centre
How to avoid the 5 most common mistakes in forecasting in the contact centre – According…
Puzzel Agent App for Omni-Channel Customer Service
Puzzel announces new agent application for a connected omni-channel customer service Latest release of Puzzel’s cloud…
Jabra Launch Engage 50, Professional Digital Contact Centre Headset
Jabra launches Engage 50, a professional digital corded contact centre headset for better-sounding calls – With…
Maintaining a Positive Culture in the Contact Centre
Power to the People! – Maintaining a positive culture in the Contact Centre Magnus Geverts of…
Jabra to Exhibit at Microsoft Future Decoded 2018
Jabra to exhibit at Microsoft Future Decoded 2018 – Visit the Jabra stand to find out…
Make Homer Simpson your friend in the Cloud Contact Centre
Make Homer Simpson your friend in the cloud – Understanding how people make decisions is a…
Tortoise or Hare – Which One is Your Contact Centre?
Tortoise or Hare – which one describes your contact centre? – contact centers should look to…
ChatBots & AI – Is there really a place for them in Contact Centres?
ChatBots & AI – Is there really a place for them in Contact Centres? Hype or…
Mobeus Invests In Ventrica Contact Centre
Ventrica, a European, award-winning, outsourced contact centre, has attracted a £9 million investment from Mobeus Equity…
Jabra Launches New Q4 Cashback Promotion
Jabra launches new Q4 cashback promotion with Offers on professional contact centre headsets and speakerphones to…
Jabra Microsoft Teams integration with Speak 710
Jabra announces Microsoft Teams integration with the Speak 710 conference speaker and new professional true wireless…
7 Steps to Smarter Scheduling in Contact Centres
Smarter Scheduling in Contact Centres – From virtual teams to car pooling, running a contact centre…
Can Voice Analytics Stem the Customer Satisfaction Skid?
Big data, in the form of speech analytics, is revolutionizing the way customer service is delivered…
Voice Biometrics for Authentication – The Truth
This week has seen two highly publicised incidents where contact centres have refused service to people…
ContactBabel – Contact Centre Decision-Makers Guide 2018
Make smarter decisions to improve customer retention Customer experience directly affects customer retention. Find out more…
Financial Services Contact Centres set to invest in Technology
UK financial services contact centres set to invest in web chat, analytics and customer authentication technology…
PCI DSS Can Help Achieve GDPR Compliance
How PCI DSS compliance can help you achieve GDPR compliance too – Simon Beeching of Syntec…
Up, Up and Away: Eight Become One in the Cloud!
The move to cloud is happening but what makes a contact centre stand out from the…