Zoom and Avaya announce new strategic partnership to deliver enhanced collaboration experiences for the contact centre
Avaya selects Zoom‘s AI-powered collaboration platform, Zoom Workplace, to integrate with Avaya’s Communication and Collaboration Suite to help enterprises reimagine teamwork
Today, Zoom and Avaya announced a strategic partnership designed to deliver enhanced collaboration experiences to global enterprises. As part of the partnership, Avaya selected Zoom Workplace Zoom’s AI-powered collaboration platform that will include meetings, team chat, scheduler, whiteboard, spaces, and more – to integrate with Avaya’s Communication & Collaboration Suite, providing customers with a new, streamlined way to manage their communications environments and workflows.
Additionally, Avaya will offer the integrated Zoom Workplace solution and will deliver an enhanced collaboration experience to its base, which boasts some of the industry’s largest enterprise customers.
Adding innovation value without disruption
Avaya customers can gain additional value from their existing investments in Avaya private cloud and premise-based solutions while also leveraging Zoom’s user experience and interface to power their collaboration needs.
Alan Masarek, Avaya CEO, said,
“Today’s enterprises are seeking to benefit from the latest AI-powered innovations to help differentiate, accelerate, and grow, all while integrating new levels of performance with minimal disruption to existing core systems,”
“By partnering with Zoom, we can deliver on the promise of ‘innovation without disruption’ for Avaya customers, providing added value to enterprises through world-class collaboration experiences within the Avaya platform.”
Eric S. Yuan, Zoom founder and CEO, commented,
“Zoom was built to offer a sophisticated yet easy-to-use product, and as Zoom has expanded to include hundreds more products and features, as well as generative AI integrated throughout, delivering an exceptional user experience is still core to who we are and something we continue to invest heavily in,”
“Customers and partners like Avaya continue to look to Zoom to power their collaboration needs because of its speed of innovation and because it just works. We are excited to deliver that same experience to the thousands of Avaya customers who will benefit from a simple yet powerful way to collaborate.”
Enhanced collaboration with Zoom and Avaya
Existing Avaya customers will retain their investments in Avaya’s solutions and devices while benefiting from Zoom’s AI-powered collaboration platform, Zoom Workplace.
Working together, Zoom and Avaya’s partnership is designed to deliver a joint solution that will provide an enhanced collaboration user experience for Avaya customers, including:
√ Interoperability between platforms and devices, enabling users to work in Zoom Workplace while also leveraging their existing investments in Avaya’s Communication & Collaboration Suite solutions – Avaya Aura and Avaya Enterprise Cloud – without disrupting investments in existing customisations, workflows, or infrastructure.
√ Access to Zoom AI Companion, Zoom’s generative AI digital assistant.
√ Collaboration solutions such as Zoom Team Chat, Zoom Scheduler, Zoom Whiteboard, flexible spaces, and more.
The new Avaya and integrated Zoom Workplace experience and device interoperability will be available to Avaya customers globally in the coming months.
Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organisations trust Avaya to provide innovative solutions for some of their most important ambitions and challenges, giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits. Avaya contact centre and communications solutions power immersive, personalised, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there’s no limit to the experiences Avaya customers can create.
For additional information on Avaya view their Company Profile
Zoom’s mission is to provide one platform that delivers limitless human connection. Zoom Workplace – the company’s AI-powered, open collaboration platform built for modern work – will streamline communications, increase employee engagement, optimise in-person time, improve productivity, and offer customer choice with third-party apps and integrations. Zoom Workplace, powered by Zoom AI Companion, will include collaboration solutions like meetings, team chat, phone, scheduler, whiteboard, spaces, Workvivo, and more. Together with Zoom Workplace, Zoom’s Business Services for sales, marketing, and customer care teams, including Zoom Contact Center, strengthen customer relationships throughout the customer lifecycle.
