WFM Supports Engagement at OTTO Contact Centres

Workforce Management (WFM) technology from Teleopti supports employee engagement at online retailer OTTO Contact Centres Teleopti…

Resistance to Change is Nemesis of Customer Experience

Resistance to change – the arch nemesis of customer experience According to Patrik Vesterberg, at Teleopti,…

Stay Close to your Contact Centre Team Right Now!

Stay Close to your Contact Centre Team Right Now! Ben Willmott at Teleopti explains how action-based…

Prepare Now for Tomorrow’s Budding Customer Service Professionals

Back to School – prepare now to nurture tomorrow’s budding customer service professionals; September has that…

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