Ditching the Contact Centre Script? Not So Fast!
Ditching the Contact Centre Script? Not So Fast! Jason Alley of Interactive Intelligence explains why you shouldn’t ditch the script…
Ditching the Contact Centre Script? Not So Fast! Jason Alley of Interactive Intelligence explains why you shouldn’t ditch the script…
Why Contact Centre Scripts Have NOT Had Their Time… according to Elizabeth Brabner of CallScripter As an employee of a…
Have Contact Centre Scripts Had Their Time? Scott Kendrick of CallMiner discusses the Pros and Cons It should come as…